My Xbox One will not turn on

MistyHusk · Apr 5, 2020

I’ve had my Xbox One for around a year and a half by now, and since yesterday morning it refuses to turn on. The power symbol (large x) on the console will turn on, yet the console will not connect to the controller or the tv. After 60 seconds the console
will turn itself back off. I’ve tried disconnecting every wire and reconnecting them again several times. Similar situations have happened before, but without the console turning itself back off, and without lasting this long (they usually last 12 hours at
most before fixing themselves, but this one has lasted over 30 hours). Any suggestions?

:)

Whitey Black

Check the Power Supply unit if is outside buy a new one if not go to a Microsoft Store to check the xbox

Starseid

Which Xbox One Console do you have? Xbox One original (external power brick), Xbox One S, or Xbox One X? It might be a power supply failure if you've had any recent power surges or outages without your console being plugged into a surge protector. If you
have the Xbox One original, then buying a new power supply brick may solve your problem.

icamt

I have this exact same issue and its been 6 months

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Is this the Xbox One Original, Xbox One S, or Xbox One X?

Also, please try using a different wall socket and if you have an external hard drive plugged into your console please unplug it in the meantime because a corrupted hard drive may cause these issues as well.

We will follow the steps on this link: https://support.xbox.com/en-US/help/hardware-ne...

MistyHusk

Is there a way that I could change the power supply without sending it in for repairs or buying a new console? Also, is there a way to test if the power supply is 100% the problem? My parents are not sure and need proof.

My Xbox One will not turn on