My Xbox one shuts down when I try to play online games

Discus and support My Xbox one shuts down when I try to play online games in XBoX on Consoles to solve the problem; When i try to play onlune games the xbox restarts (ive tried fortnite and many call of dutys) when the console restarts it says it shut off due to... Discussion in 'XBoX on Consoles' started by JC8617, Nov 13, 2020.

  1. JC8617
    JC8617 Guest

    My Xbox one shuts down when I try to play online games


    When i try to play onlune games the xbox restarts (ive tried fortnite and many call of dutys) when the console restarts it says it shut off due to impropper ventalation no matter how long its been running. I can play non multiplayer games like skyrim and
    fallout 4 with no issues

    :)
     
    JC8617, Nov 13, 2020
    #1
  2. TheNotoriousFir Win User

    My Xbox One shuts down if I try to play games

    Update: I'm not sure if this matters, fairly certain it dosent, but this happened the same day that I had this problem with destiny. I don't like destiny and I stopped playing it. It's the only game I have on disc, so I always just left it in my Xbox. Yesterday
    I accidently installed it, got upset so I tried to uninstall it and it wouldnt let me, it would literally do nothing. I tried everything to get rid of it and It wouldn't let me. I kept getting annoying update messages and I finnaly removed it from my Xbox
    to no avail. Then this larger problem occurred and I only noticed today that it let me uninstall it, but it won't leave my game section. And, before you ask, I've tried many games online and offline games have the same problem, meaning they have the same root
    cause. The only game unaffected is terraria, leading me to believe it is a problem with ram or something and larger games have more system load and after some kind of threshold the Xbox shuts off.
  3. Mister Beep Win User

    My Xbox One shuts down if I try to play games

    Hey there,

    That's definitely an odd one. Let's start off by holding the power button until your Xbox One fully powers down, and then remove the power cable from the back to let it sit powerless for 5 minutes. If the issue continues after trying that out, try a

    Factory Restore on your Xbox One console     by selecting 'Reset and keep my games and apps'.

    Hope this helps!
  4. TheNotoriousFir Win User

    My Xbox One shuts down if I try to play games

    Update 2: Oddly enough, the game smite does not turn off the xbox when I get in the game, but right as I get to the god selection lobby. This goes against what I thought was causing the problem because I'm not loading much at all, just connecting to players.
    Unless there is something I don't understand about power usage, this seems like a software problem. In GTA online I can connect and load in but only for a second, every time. But Smite causes it to shut down the moment I connect to other players, without loading
    much of anything. I am very confused.
  5. juan van Win User

    Buzzing Disc drive

    I had this happen to me yesterday - I shut the console down, did not play any games the whole time I was online.

    And then the drive just spun up like a top after I shut it down - but usually I shut my power strip off after I am done playing so it stopped when I did that.

    Can anyone post a youtube video of it?

    I am going to try to reproduce it tonight.
  6. Misses Joust Win User

    my xbox is shutting itself down when I try to play disc game

    DoctorFergy, please stick to one thread per issue. Locking this one as well.
Thema:

My Xbox one shuts down when I try to play online games

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