my xbox one s will not allow me to go into a high resolution and is stuck on 640x480

Repost:

Xbox One S stuck on 640x480 (480p) Resolution (in monitor)

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Just to isolate the issue further, do you have a different TV or a different HDMI cable that we can try to use?

Also, make sure that your HDMI is on auto detect:

" Profile & system > Settings > General > TV & display options > Advanced > Video fidelity & overscan > Display > ensure that Auto-detect (Recommended) is selected.

Hi Boom,

Thanks for the link but nothing from the thread or these others have helped.

https://answers.microsoft.com/en-us/xbox/forum/all/xbox-one-s-stuck-on-640x480-480p-resolution-in/623d6774-1d31-48f5-94f8-dd02479ee536

https://answers.microsoft.com/en-us/xbox/forum/all/xbox-one-video-defaults-to-640x480/c4e012b4-b51f-4496-bf2f-7f8e31879adb

https://answers.microsoft.com/en-us/xbox/forum/all/xbox-one-640x480-only-option-on-resolution-under/139a2a83-4f7a-4cc6-a730-c12e6f3e1ab3

https://answers.microsoft.com/en-us/xbox/forum/all/xbox-one-640x480-only-option-on-resolution-under/139a2a83-4f7a-4cc6-a730-c12e6f3e1ab3

https://answers.microsoft.com/en-us/xbox/forum/all/stuck-in-640x480-fixed/1b0c6ac9-c274-4078-95d2-7ce6e0b5dea4

There are a few others I tried from non-microsoft forums but they just repeat the same troubleshooting suggestions from above.

Hi there Zach welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Unfortunately, this is one of the symptoms of HDD issues with the consoles, try the reset but like this:

1. Turn off your Xbox using the power button on the console.

2. Once your Xbox has completely powered down, unplug the power cord from the back of the console. Don't simply unplug the cord from the wall's electrical socket — it must be disconnected from your Xbox.

3. Wait for 5 minutes, and then reconnect the power cord to both the Xbox console and the electrical socket.

4. Let another minute pass.

5.-Press the Bind and Eject buttons, and hold those buttons to keep them pressed.

6.-Then, with the Bind and Eject buttons held, press the Xbox button.

7.-Let go the Bind and Eject buttons after the second power-up tone.

8.-Thereafter, the Xbox One should start up at the Xbox Startup Troubleshooter.

9.-Select Reset and keep my games and apps.

So there is a problem with the console hardware. If your Xbox is not the first model of Xbox One, you can send your console in for repair to Microsoft by following the instructions on this link.

https://support.xbox.com/en-US/help/hardware-ne...