My Xbox one s makes the chime and light comes when I hold the power button but shuts.off...

Hi there! This is Virginia O.

I understand that you are experiencing issues with your Xbox One S.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

On the console, press and hold the Power button on the front of the console for 10 seconds to turn off the console.

Press and hold the Power button and the Eject button until you hear a beep to turn on the console. You'll hear one beep right away and a second beep 10 seconds later. The power light will flash on before the second beep. Don’t let go until you hear the second beep or see the console start-up in low resolution mode (the Xbox start-up screen will appear slightly pixelated).

Note If you have an Xbox Series S or Xbox One S All-Digital Edition, press and hold the Xbox button  and the Pair button  instead, as your console doesn't have an Eject button.

In either case, this will start-up your console in low-resolution mode (640 × 480).

To change this setting, press the Xbox button  on your controller to open the guide. Go to Profile & system > Settings > General > TV & display options, and then select the resolution that you want from the options under Display. For more info, go to the article "How to change the TV display settings on your Xbox".

Thank you for your cooperation.

This will reset your resolution settings. After that you can try and change it from settings.

• First, totally power down your Xbox One by holding the power button on the console for 5-10 seconds. Don’t just tap it; hold the button down.
• Next, turn it back on by holding both the disc eject and power buttons for a good 10-20 seconds. This bit is key: don’t release the buttons when you see the Xbox One light come on; instead, continue holding the buttons until you hear
  a second chime. Also, just keep an eye on your TV screen/monitor — hold those buttons down until you see the green Xbox One start screen.

You can try this instead to see if you can reset the video settings manually.

First, totally power down your Xbox One by holding the power button on the console for 5-10 seconds. Don’t just tap it; hold the button down.

Next, turn it back on by holding both the disc eject and power buttons for a good 10-20 seconds. This bit is key: don’t release the buttons when you see the Xbox One light come on; instead, continue holding the buttons until you hear a second chime. Also, just keep an eye on your TV screen/monitor — hold those buttons down until you see the green Xbox One start screen.

You may have to reset the resolution settings. To do that you need to do the following:

• First, totally power down your Xbox One by holding the power button on the console for 5-10 seconds. Don’t just tap it; hold the button down.
• Next, turn it back on by holding both the disc eject and power buttons for a good 10-20 seconds. This bit is key: don’t release the buttons when you see the Xbox One light come on; instead, continue holding the buttons until you hear
  a second chime. Also, just keep an eye on your TV screen/monitor — hold those buttons down until you see the green Xbox One start screen.

After you did these steps, go to settings and choose the correct resolution for your TV or monitor.

Press & hold the button on left side of console (if you are facing the console), then also press & hold the eject button (continue holding both of these buttons), now press the xbox power button (continue to hold all 3 buttons until the xbox chimes, then
release power button - still hold both the side & eject button until the xbox chimes again - then release all buttons). A black background screen comes up with the option of resetting to factory settings - choose this one. **Then, choose to reset with saving
your apps & games** When it starts up, you have to go through the whole set up (choosing language, time zone, setting up kinect, etc.) but it doesn't take long.