My xbox one S makes a grinding noise when I turn it on or insert a game.

ChaseGamingYT · Feb 25, 2019

I am unable to play any games that require a disc. Whenever I try to insert one into my xbox one S, my console makes a grinding noise and gives me an error code.

:)

{Parity}

Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely.
Unplug the power cord from the back of the console for 5 minutes.
Plug the power cord back in and restart the console. Sometimes that will help to reset the internal hardware. If it doesn't help and it is causing other issues you should log into your account then go to devices and set your console up for a repair. You
may need to contact
Xbox Support for assistance.

CIDkidzPILLZ

My day one Xbox One console had an issue with grinding non Blu-ray specific discs. I had to get the console replaced unfortunately. I was able to get an Advanced Exchange of the console so I was never without a system luckily.

So if you absolutely need to send teh system in for repair/replacement. Ask about the Advanced Exchange option to see if it's available to you. I'll provide more information about the Advanced Exchange Program below.

16. ADDITIONAL TERMS FOR ADVANCE EXCHANGE PROGRAM

In certain countries, Microsoft offers an Advance Exchange Program, under which you can receive a device prior to shipping back your device to Microsoft for service, with certain conditions. If you want to participate in the Advanced Exchange program, Microsoft
will send you a replacement Microsoft Device (the “Advance Exchange Product”) before you send your Microsoft Device to us, under the following conditions:

Your Microsoft Device must comply with the terms of the warranty, guarantee or extended service contract;
Your Microsoft Device will not qualify for this program if, after we receive it, there is evidence of physical or liquid damage, abuse, etc. or other exclusions from your Microsoft Device’s warranty, guarantee or extended service contract;
The Advance Exchange Product will be shipped to you in a box that includes a prepaid shipping label; and
You must use the prepaid shipping label to return the Microsoft Device for which you received an Advanced Exchange Product and are requesting Service. You will need to return your original Microsoft Device in the same box within 14 days of receiving the
replacement Advanced Exchange Product.
To guarantee that the original Microsoft Device is returned, we will need to take your credit card number. YOUR CREDIT CARD WILL NOT BE CHARGED, provided you return the original Microsoft Device (with the serial number you have provided to us) within 14
days of receiving the Advanced Exchange Product.
A nominal fee may appear on your card from Microsoft, verifying that funds are available in your account (the nominal fee will be refunded); this is not a charge. You will be charged the replacement and handling fee equal to the current MSRP of the device
or accessory, if: (1) we do not receive the original Microsoft Device back within 14 days from the date you took delivery of the replacement device as indicated by the carrier’s tracking system; (2) the device is not under warranty; and/or (3) the device is
excluded from warranty or service (has physical damage, for example).

If you have any questions, please contact support at
http://support.microsoft.com

DarthLegacy905

That is a hardware issue if its grinding, I would be safe and have you console brought in for service. No console should be doing that.

XBF Steven R

Hello Guys!

Actually, Microsoft has since discontinued the Advance Exchange order as a service option when it comes to repairs and it's no longer available.

If your console is making any sort of noise mechanically besides the normal beeps and hums, then it more than likely is a hardware issue that you should be able to get repaired by our service center by either creating an order at

Device support or by getting in contact with
customer support directly.

Hope this information was helpful.

Thanks!

Onizuka Eikishi GTO

Hi, when i insert a disc into my Xbox One it starts making a grinding noise and then pops up with the 'Insert the game disc' message. Ive had the console for many years and its the first time its started doing this. Any help/advice?

bonjour tu as essayé avec d autres cd ou dvd ?

My xbox one S makes a grinding noise when I turn it on or insert a game.