My Xbox one S keeps shutting off during the first update for the console during initial setup

Discus and support My Xbox one S keeps shutting off during the first update for the console during initial setup in XBoX on Consoles to solve the problem; Hi, I just bought my Xbox one S yesterday and during the setup where it has to update, after awhile it shuts off and I need to restart the update.... Discussion in 'XBoX on Consoles' started by Jakevandee, Nov 24, 2017.

  1. Jakevandee
    Jakevandee Guest

    My Xbox one S keeps shutting off during the first update for the console during initial setup


    Hi, I just bought my Xbox one S yesterday and during the setup where it has to update, after awhile it shuts off and I need to restart the update.

    :)
     
    Jakevandee, Nov 24, 2017
    #1
  2. beaulieu4
    beaulieu4 Guest
    new xbox one s shuts off random during start up. tried the restart power and it did not work.

    i have had the new xbox one s console for 1 day and now it wont start. keeps shutting off during start. tried the power reset and it didnt work. any other things to fix it?
     
    beaulieu4, Nov 24, 2017
    #2
  3. Bazajaytee
    Bazajaytee Guest
    Xbox one console shutting down during initial setup

    Make sure there is no disc in the drive.

    Unplug the console from power supply and remove the power cord from the power brick and leave it for a few minutes, plug everything back in and see if you can do the setup again, it may be that some of the cables are not correctly seated.

    Make sure you firmly push all cables in, they may offer some resistance when pushing in the cables so just be sure they are fully placed before plugging into the wall.
     
    Bazajaytee, Nov 24, 2017
    #3
  4. Icosago304
    Icosago304 Guest

    My Xbox one S keeps shutting off during the first update for the console during initial setup

    I'm having the same problem. I found that If I keep my controller from going to sleep by moving the toggle it will keep it from shutting off. The download is taking insanely long though. Over 2 hours and only at 37%.
     
    Icosago304, Nov 24, 2017
    #4
  5. same problem, and I have noticed that if I sit there and wait for the update it doesn't shut off but who the hell has time to sit infront of a screen Keeping something from shutting off, if I aint gaming i'm busy with laundry kids, work, don't have 2-3 hours
    to sit infront of a black screen while a meter moves 1% every 5 minutes lol
     
    White Hammer419, Nov 25, 2017
    #5
  6. Could it be the same as I had sept 2016 - my X1 was new - that console does not sense downloads as "busy" and not shutting down.

    If you can - go into settings - go offline if you need to - and turn off auto shutdown, if default was 30 minutes or 1 hour.

    So set to no timeout for inactivity and shutdown.

    Just a guess.
     
    BookishFlunky90, Nov 1, 2018
    #6
  7. BookishFlunky90 Win User

    My Xbox one S keeps shutting off during the first update for the console during initial setup

    Could it be the same as I had sept 2016 - my X1 was new - that console does not sense downloads as "busy" and not shutting down.

    If you can - go into settings - go offline if you need to - and turn off auto shutdown, if default was 30 minutes or 1 hour.

    So set to no timeout for inactivity and shutdown.

    Just a guess.
  8. White Hammer419 Win User

    My Xbox one S keeps shutting off during the first update for the console during initial setup

    same problem, and I have noticed that if I sit there and wait for the update it doesn't shut off but who the hell has time to sit infront of a screen Keeping something from shutting off, if I aint gaming i'm busy with laundry kids, work, don't have 2-3 hours
    to sit infront of a black screen while a meter moves 1% every 5 minutes lol
  9. Icosago304 Win User

    My Xbox one S keeps shutting off during the first update for the console during initial setup

    I'm having the same problem. I found that If I keep my controller from going to sleep by moving the toggle it will keep it from shutting off. The download is taking insanely long though. Over 2 hours and only at 37%.
  10. XBF Crystal P Win User

    XBox One keeps shutting off during initial update

    Hello
    1timehero!

    Thank you for reaching out! I'm sorry to hear about the issue with the Xbox unexpectedly shutting down. I recommend the following troubleshooting articles:


    You do have a couple of options in relation to how you go about setting up a repair, either at a

    Microsoft store near you
    ,
    submitting a service order requestyourself,
    or contacting Xbox Support
    directly.

    Try this out and let us know the results.
  11. 1timehero Win User

    XBox One keeps shutting off during initial update

    So the update finished applying after a very frustrating process of sitting in front the console and turning it back on as it continuely shut off, hoping the update would remedy the problem. No such luck. Console continues to shut off. Unfortunatley even
    though i barely used it, it’s out of warranty because it basically sat in my room unopened for about the 1st year, year and half.
Thema:

My Xbox one S keeps shutting off during the first update for the console during initial setup

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