My Xbox One isn't visible in the Xbox app on Windows 10 but is on same model laptop

Discus and support My Xbox One isn't visible in the Xbox app on Windows 10 but is on same model laptop in XBoX Games and Apps to solve the problem; HI all, I can't see my Xbox One in the Xbox app or the Xbox beta app on my Windows 10 laptop, but I can successfully see my Xbox one on another laptop... Discussion in 'XBoX Games and Apps' started by jowncat, Apr 11, 2016.

  1. jowncat
    jowncat Guest

    My Xbox One isn't visible in the Xbox app on Windows 10 but is on same model laptop


    HI all,

    I can't see my Xbox One in the Xbox app or the Xbox beta app on my Windows 10 laptop, but I can successfully see my Xbox one on another laptop of exactly the same model and brand on the same network.

    I am definitely on the same subnet as the Xbox one, I've tried rebooting, updating the Xbox app on the PC and everything. The network type is "private" on both laptops and i've tried both wireless and wired. Both work on the other laptop, neither work
    on the new one.

    The only difference is the laptop which doesn't see the Xbox One is on Windows 10 1511, whereas the other laptop is on the first version of Windows 10.

    please help!

    :)
     
    jowncat, Apr 11, 2016
    #1
  2. Paul Bab
    Paul Bab Guest
    Help with streaming please

    Hi,

    To help resolve any game streaming issues in the Xbox app on Windows 10, click this

    link    . Look for My Xbox One isn't visible in the Xbox app on Windows 10 and I can't connect to my Xbox One from my Xbox app on Windows 10, and perform the solutions provided.

    Make sure that your Windows 10 device and the Xbox One are connected to the same network and logged in using the same Microsoft account.

    Should you need further assistance, feel free to get back to us.
     
    Paul Bab, Apr 11, 2016
    #2
  3. Manfred Bartelt
    Manfred Bartelt Guest
    No Archivements for MS Bingo

    Hi,

    that right, on xbox.com and on my Lumia 520 phone I can see the archivements. But in the Windows 10 Xbox-App there isn't this game in my list and because that, there are no archivements. In the App and and Beta-App there is a bug to see the Game in the list.
    Also Microsoft Solitare from a Windows 8.1 device is missing. This one is also visible on my windows 8.1 phone.
     
    Manfred Bartelt, Apr 11, 2016
    #3
  4. Bestlano
    Bestlano Guest

    My Xbox One isn't visible in the Xbox app on Windows 10 but is on same model laptop

    HI SCF, Can you please try the following troubleshooting tips suggested by the developers? The info mentioned will reference SmartGlass, but the instructions should be work fine with Xbox App. Let us know if it helps or not.

    Troubleshooting guide for problems connecting to a console:

    www.xbox.com/.../ConnectionFAQ.html

    If the issue continues please help us out by reporting the issue via Xbox App Beta using the 'Report a problem" so logs are generated and reported to the developers to investigate.

    Thanks for the feedback,

    Best
     
    Bestlano, Apr 11, 2016
    #4
  5. jowncat
    jowncat Guest
    none of that works Bestlano. The problem is certainly a Win 10 thing, as it definitely isn't the network or the Xbox One. proven by the other laptop
     
    jowncat, Apr 11, 2016
    #5
  6. Bestlano
    Bestlano Guest
    Thanks for confirming. I would still recommend reporting the issue by using the 'Report a problem'. The developers can take a look. If the issue does fall under Win 10 it will be escalated to the proper teams for further investigation.

    Thanks for the feedback,

    Best
     
    Bestlano, Nov 2, 2018
    #6
  7. Paul Bab Win User

    Help with streaming please

    Hi,

    To help resolve any game streaming issues in the Xbox app on Windows 10, click this

    link    . Look for My Xbox One isn't visible in the Xbox app on Windows 10 and I can't connect to my Xbox One from my Xbox app on Windows 10, and perform the solutions provided.

    Make sure that your Windows 10 device and the Xbox One are connected to the same network and logged in using the same Microsoft account.

    Should you need further assistance, feel free to get back to us.
  8. Bestlano Win User

    My Xbox One isn't visible in the Xbox app on Windows 10 but is on same model laptop

    Thanks for confirming. I would still recommend reporting the issue by using the 'Report a problem'. The developers can take a look. If the issue does fall under Win 10 it will be escalated to the proper teams for further investigation.

    Thanks for the feedback,

    Best
  9. jowncat Win User

    My Xbox One isn't visible in the Xbox app on Windows 10 but is on same model laptop

    none of that works Bestlano. The problem is certainly a Win 10 thing, as it definitely isn't the network or the Xbox One. proven by the other laptop
  10. Bestlano Win User

    My Xbox One isn't visible in the Xbox app on Windows 10 but is on same model laptop

    HI SCF, Can you please try the following troubleshooting tips suggested by the developers? The info mentioned will reference SmartGlass, but the instructions should be work fine with Xbox App. Let us know if it helps or not.

    Troubleshooting guide for problems connecting to a console:

    www.xbox.com/.../ConnectionFAQ.html

    If the issue continues please help us out by reporting the issue via Xbox App Beta using the 'Report a problem" so logs are generated and reported to the developers to investigate.

    Thanks for the feedback,

    Best
  11. RevisedBrake931 Win User

    Trouble connecting Xbox One to Xbox app (Windows 10)

    Sure The Problem With Windows 10 & Apps Try One Solution : Connect Your Xbox One With Other Laptop Running Windows 10 Ie Log In Another Laptop Running Win 10 Be Sure You Have Wireless Access Point To Connect Your Xbox App At Your Laptop With The Same Your
    Xbox One If That Solved Your Problem You Need To Reinstall Win 10 On Your Dell Laptop
Thema:

My Xbox One isn't visible in the Xbox app on Windows 10 but is on same model laptop

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