My Xbox one is stuck with a display resolution of 640x480

Repost:

Xbox One S stuck on 640x480 (480p) Resolution (in monitor)

Try the following:

Remove any disc from your console, if necessary, then hold the power button on the console to completely shut the console down.

Now hold down the eject button, and hold the power button. The console will chime as soon as you press the power button as usual, but keep holding Eject and Power button, until the console chimes a second time.

This will force the console to reset it's resolution settings to a rescue resolution.

Now try going to the console's video settings and set the resolution according to these instructions:

https://support.xbox.com/help/hardware-network/display-sound/change-tv-display-resolution

Hello! This may be a dumb question, but do you have a remote tied specifically to that TV (Not one of those remotes TV providers would give you, but a remote that specifically came with your TV)? If so, there should be an aspect button on there or something
along those lines in which you should be able to change the screen size.

Hi Boom,

Thanks for the link but nothing from the thread or these others have helped.

https://answers.microsoft.com/en-us/xbox/forum/all/xbox-one-s-stuck-on-640x480-480p-resolution-in/623d6774-1d31-48f5-94f8-dd02479ee536

https://answers.microsoft.com/en-us/xbox/forum/all/xbox-one-video-defaults-to-640x480/c4e012b4-b51f-4496-bf2f-7f8e31879adb

https://answers.microsoft.com/en-us/xbox/forum/all/xbox-one-640x480-only-option-on-resolution-under/139a2a83-4f7a-4cc6-a730-c12e6f3e1ab3

https://answers.microsoft.com/en-us/xbox/forum/all/xbox-one-640x480-only-option-on-resolution-under/139a2a83-4f7a-4cc6-a730-c12e6f3e1ab3

https://answers.microsoft.com/en-us/xbox/forum/all/stuck-in-640x480-fixed/1b0c6ac9-c274-4078-95d2-7ce6e0b5dea4

There are a few others I tried from non-microsoft forums but they just repeat the same troubleshooting suggestions from above.

I can change the resolution out of 640x480 but if I choose 720p, 1440p or 1080p the green screen start again.

I tried using another device (laptop, xbox 360) with the same HDMI cable and they are displayed in 1080p perfectly. As soon as I reconnect the HDMI cable on my xbox one the screen shrinks in 640x480