My xbox one is not reading discs and there not used disc or broke PLEASE HELP...

Hello there @AydenLegel, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

The next step would be to check your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

If needed or if it’s dirty or scratched, wipe the disc with a soft, clean, slightly damp cloth. Hold the disc by the edges without touching the top or bottom faces, then re-insert it and try launching again

Another thing you should troubleshoot is your persistent storage by selecting Profile & system > Settings > Devices & connections, and then selecting either Blu-ray and then select Persistent storage to clear it.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Finally got the game working, broke down and cleaned the disc even though it wasn't dirty.....

That's weird, as the Xbox One does not use ANY content on the disc (as the machine "language" on the disc can't be understood by the Xbox One processor).

Xbox 360 game discs are only a "proof of purchase", and the Xbox One simply has to read the security sector of the disc to detect which game disc is inserted.

Then the console downloads the "translated" game data from the Xbox Live Marketplace in a format, with a Xbox 360 emulator. So no actual game data is read from the disc. So as long as the security sector of the disc is readable, the rest of the disc can
be scratched, dirty, or otherwise damaged, and the game will still run off the console's hard drive.

Hi,

It's not the discs it's your console. If your console can not read DVD movies then it won't read Xbox 360 games either. DVD movie discs use the same type of discs that 360 games use (DVD-9).

The Xbox One has two lasers to read discs. One for Blu-rays - which Xbox One discs games are made of - and one for reading DVD's and Xbox 360 games.

Hi guys! Definitely sorry to hear that you've been having issues with disc reads. OK, here's what let's do. Please take a look first at this guide: Xbox 360
Can’t Read Disc | Xbox Can’t Read Disc

If it does not resolve the issue for you, then please make individual threads detailing what you're seeing and we'll be happy to make sure everyone gets helped out!

Hello LordShockZ,

Thanks for reaching out to the forums. We see you are having issues with a disc. Reason you are getting the error is the console is not reading the license from the disc or reading the disc correctly. Here is a guide for

disc issues on Xbox one. Do other discs work on the console?

Hope this helps.

Brad