My Xbox one has froze on start up screen. I’ve tried hard reset, left it unplugged for...

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

In this case, we may need to reset your console keeping your games and apps through the Xbox Troubleshooter page. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Make sure to follow the steps accordingly to access it:

"1. Unplug the network cable if you're using a wired network connection.

2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

3. Wait 30 seconds, and then plug the power cord back in.

4. Press and hold the Pair button and the Eject button, and then press the Xbox button on the console.

5. Continue holding the Pair and Eject buttons for 10-15 seconds.

6. Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone."

When the console powers up, you will see the Xbox Startup Troubleshooter. Please click on "Reset this Xbox" then "Reset and keep my games and apps".

I was playing Dead or Alive 5 the game froze my xbox (that's been happening to everyone though). I hard reset my X1, it loaded back up Xbox logo then black screen. Hard reset same thing, unplug everything take out the game same thing. This is ridiculous.

I have 2 external hard drives and the internal storage expansion card, I’ve played the game on internal the expansion card and both of my external hard drives. It has continued to do this on all storage drives and I’ve uninstalled and reinstalled, I’ve completely reset my whole Xbox, I’ve attempted to reset the cache on my Xbox and unplug it and replug it in after a little time. I’ve reset my internet and MAC address, I’ve even attempted to play the game with a different account to see if maybe my account is messed up but none of that has addressed or fixed the issue with the game.

I have been experiencing the same problems, black screen after start up. Halo froze went back to dashboard and couldn't do anything from there. Did a hard reset and only get a black screen after start up.

I tried doing a hard reset and it did not work. I’ve tried restarting both router and Xbox numerous times. Any network setting I try to set manually won’t go through. The MAC address won’t restart after it’s entered. The IP addresses won’t go to the next screen after entering the Gateway IP. What is left to try?

Update:

Now my Xbox won’t turn on. I hit the button, it’s lights up and it makes the noise but immediately turns off. I had to unplug the power source for it to turn back on.