My xbox one gamer tag isn’t the same as my xbox 360 gamer tag. is there any way i can...

I am having the same problem for weeks - gamer tag is . I have been on with support for hours and they have basically washed their hands of it. I can't see or use my account balance on xbox one only and only with respect to this gamer tag.
It works fine on 360 or on xbox one with another gamer tag. Any idea if our accounts will be fixed?

Hi,

time should fix it. The system often needs some time to finish the change. At my last Gamertag change it changed my name back and forward and then it showed both.

If it's not fixed after 4 or 5 days you might need to download your profile again.

Hello There,

IK IR Y IP T When An Xbox Live Member Chooses An Xbox Gamer-Tag, They Have The Full Rights To Keep That Gamer-Tag Even Know If They Have Been Inactive For Years Along With No Gamer-Score & No Gold Membership, You Will Not Be Able To Request
For The Gamer-tag To Be Forced Changed. The Owner Of The Gamer-Tag Must Change It Himself Or When a forced gamertag change is imposed due to the Gamer-Tag Violated The Code Of Conduct In Any Sort Of Way, If the gamertag you enter is already taken, you are
prompted to try another gamertag.
Note Gamer-Tags are also tied to services like zune or games for windows live. If a gt doesn't exist on xbox, it might be in use on one of those services. If you try sending the Gamer-tag you want a friend
request and it says it’s not a valid Gamer-tag that just means it isn’t used on xbox live, but it could be used for zune or gfwl.

One thing to remember is that spaces and capitalization don’t make your Gamer-Tag unique. For example, “”, “PR1NCEDARKNESS”, and “” They Are All The Same Gamer-Tags.

Gamer score leaderboard also shows as my old gamer tag above my game points, are these places where my new gamer tag should be on Xbox 1? On my Xbox 360 my old gamer tag is nowhere to be found even if I look for it

Thanks, I appreciate you getting back to me but that isn’t helping.

Maybe I’m not explaining this right.

I restarted my console this morning when I signed back in I didn’t read things correctly and used my email and password to sign in and then started with a new gamer tag with the same email as my old gamer tag.

Now when I sign in it’s my new gamer tag that pops up. I tried deleting the new tag off my console and resigning in but again the new gamer tag pops up.

There is no option to look for tags associated with the same email???

All my purchased games and game pass is associated with my old gamer tag. How do I get my old gamer tag back with this email and onto my console???