My xbox one elite console turns off the same way as my original xbox one

the realmer17 · Dec 13, 2018

As the title suggest my xbox turns off randomly. When I turn on the console for the first time in the day everything works fine for 10-20mins but after that the xbox does the turn off sound and the xbox turns off (the sound that plays when you touch the
sensor to turn off the console). After that initial shutdown when I turn it back on it only lasts for less than 10 seconds and this cycle keeps going for about two hours a day ( i turn it back on and it powers down) after that the console works completely
fine like if nothing has happened). I don't know the cause of this. I got this xbox elite from a trade-in I did of my old original xbox one for the elite edition. I f anyone know what causes this please share it with me. I've been having this issue for two
years.

Also some of the things that i have done are make better ventilation for it, plug it in on other plugs to see if it's that, searched online to see problems with the power brick and I now know that the problem isn't the power brick, it's the console itself.

:)

choppyseize

Hi

If its a ventilation issue you may have to request a repair, Is it getting hot while in use ?

XBF Crystal P

Hi there the realmer17!

Thanks for the reply. I'm sorry to hear about the issue with the console shutting off unexpectedly.

I recommend try the following troubleshooting article:

Troubleshoot Xbox One unexpectedly turning off.

Try these solutions and let us know the results.

{Parity}

Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart
the console.

If that doesn't help you should contact support directly about a possible repair. https://support.xbox.com/contact-us

Hope this helps. Good Luck.

the realmer17

So i took my xbox to another room on my house and still did the same thing, so I went to a friend's house and tried it there but it still turns off. to just make sure that you know all the details I might have not mentioned when the xbox turns off it does
the sound it always does when the sensor is touched. Also if it turns off when I touch the sensor it doesn't seem to work (The disc sensor does the same exact thing as the power sensor). I can only turn it on with my controller but it turns off again. The
xbox elite already is almost three years old since I bought it on 2015 so it isn't technically 'new'.

the realmer17

well, i'm not really sure if it gets hot while in use but i have it set up in a open space with a fan on it just in case but it still turns off.

My xbox one elite console turns off the same way as my original xbox one