My Xbox One doesn't want to remove everything

I tryed everything to fix the problems with my Xbox One. My box restart (Even with a Usb, it doesn't work) and try to repair. But stop, and restart. Everytime, I come back on the screen "Restart this box or Troubleshoot". I did it with or without USB like
fifty times. What can I do ?

:)

 

removing payment methods

so i want to add my new card to my account but i want to remove the others first, now why does it seem to act so flawlessly when adding a payment method via the website or xbox live but when you want to remove one neither works, it rarely worked on the old
site either, its abit odd & frustrating how everything seems to work fine apart from the remove payment option.

 

Child Account?

My son's xbox account is under his fathers family. His father is refusing to remove him from his family. Is there any way to remove my sons account so that he can be added to my family instead on my xbox one. He has had his account for a couple of years
and doesn't want to have to create a new one. Any help would be appreciated.

 

HI there,

To be sure please see this support page for additional steps to try:
https://support.xbox.com/xbox-one/console/system-updates-solution

If nonne of the steps work and the console doesn't boot then the only option left is to have the console repaired/services

which can be set up here:
https://support.microsoft.com/devices

Let us know the results

 

Hey

sorry to hear that...

Did you try to power cycle and then to perform and hard reset?!?