My Xbox One controller won't connect to my PC after updating it

Hi. My name is Brilliant, an independent advisor, happy to assist you.

Many controller issues can be resolved by putting the controller through a complete power cycle. To power cycle your controller:
1. Press and hold the Xbox button for 5-10 seconds, until the controller turns off.
2. Wait a few seconds, then press and hold the Xbox button again to turn the controller back on.

For more troubleshooting tips that may help resolve your query, kindly visit: https://support.xbox.com/help/hardw...nd hold the Xbox,turn the controller back on.

I hope this helps resolve your query.

Unfortunately, I don't have any further troubleshooting to offer. There are many knowledgeable users active on the forum and I hope that someone else can offer further insight on your issue.

Thanks for the reply.

I checked the available updates for both my Xbox One and Windows 10 PC. There was an update available for the Windows PC and I downloaded and installed it. There was not an update available for the Xbox One.

I also connected all of my controllers to the Xbox One and searched for updates, and none were available.

So everything should be on the latest updates.

I did try and plug the controllers into the Windows 10 PC over USB to see if that helped, but I got the same results. In the Xbox app in Windows all of the connected controllers worked for navigation of the menus and making selections. It is when I connect
to the Xbox One and open streaming that I lose the ability to do anything except with the one controller. The issue isn't isolated to a single controller either, whichever one I connect first works while streaming, and all the others won't. If I try again
using a different controller, then that will be the one that works and the others don't.

I have not made any changes to my system or connections outside of applying the updates as they come along.

I am not able to try a different Windows 10 PC as this Surface Pro 2 is my only one.

Everything else about streaming the games works great, I am hoping you can help me find a solution to the controller connection issue as it is the only thing standing in my way. Thanks again for your support.

The controller is able to be connected with my smartphone, but it won't connect to the PC. I insist on the fact that this is happening since I updated the firmware.

That doesnt make any sense. Why would you design a bluetooth protocol on your own OS that didnt auto connect?

It should auto connect. My controller does.

The only time my Xbox One controller won't auto connect is when I've connected it to my gaming PC via USB to charge the battery. After this I have to re-sync the controller. But I only have to do this for the duration of the battery charge. My controller
auto syncs first time from Windows boot up.

The issue is that the controller has two wireless protocols. It does not use Bluetooth with the wireless gaming receiver, or when connected to an Xbox console.

If your controller won't auto connect then there must be something wrong with your Bluetooth hardware on your PC. Have you tried a Bluetooth dongle to test this out?