my xbox one controller wont connect to anything

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Lisa, unfortunately, if the controller is not connecting to any device, either via bluetooth or USB, it means that the controller is damaged.

Is he under warranty? If so, let's trigger

Click on this link, if your console appears in your account click on it or register it.

After clicking on it, go to ''start order''. In the category put ''accessories'' and on the side ''standard control'' and fill in the form with your data.

https://support.xbox.com/en-us/help/hardware-ne...

I remain at your disposal if you have any further questions.

So I needed up hard wiring my xbox to my internet box. One of my old controllers I got to connect but my headset or my elite controller still wont connect and if I try to connect to wifi it wont. I have tried the hold the power button down for 10 seconds
and still nothing. The xbox I have is the halo 5 collector's edition.

Noticed tonight that i can get the controller to connect if I turn it on at about 5 seconds after turning on my xbox but my headset (wired) (definately works) wont connect. Also when i hold the dashboard button and select turn off controller it doesny do
anything. Whats going on!?

let me start again I tried connecting controller via usb cable but it wont sync I googled the problem and apparently the solution is to update the controller but im unable to do so because my xbox is not connected to internet even through ethernet cable
im not sure why .

without working controller I cant connect to wifi and without wifi I cant update my controller so basically I cannot do anything

I have 2 xboxs and one is working fine and the other just wont connect for anything