my Xbox One controller buttons don't work

Discus and support my Xbox One controller buttons don't work in XBoX on Consoles to solve the problem; I've got two controllers, 1 is completely ruined with the triggers ( I aim in a game and it makes me shoot ). The second one was my first one.... Discussion in 'XBoX on Consoles' started by Marks Dzenis, Feb 3, 2024.

  1. Marks Dzenis
    Marks Dzenis Guest

    my Xbox One controller buttons don't work


    I've got two controllers, 1 is completely ruined with the triggers ( I aim in a game and it makes me shoot ). The second one was my first one. Basically a while back I connected a keyboard to my xbox and without realising after some time my first xbox controller had stopped working on the buttons A B X and Y , The d-pad. and I can't even unpair my controller it connects but I wanna un pair it. But I can't because the pair button on my controller is broken ( I think ). I try do the trick where you hold the pair button for 10 seconds to reset controller but it don't work.

    :)
     
    Marks Dzenis, Feb 3, 2024
    #1
  2. Rodrigo Oliver Win User

    my Xbox One controller buttons don't work

    Hi Marks, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Have you tried to check the controller test on the Xbox Accessories App?

    Press the Xbox Guide Button > Settings > Devices & Connections > Controllers & Headsets > Enter Test Mode (Click on the Conical/Lab Flask Icon beside the three dots ...).

    See if any button is being pressed on its own.

    If it's damaged, you can send it for repairs.

    Please, register your device on this link: https://support.xbox.com/help/hardware-network/warranty-service/register-your-product

    Then, fill out the repair form: https://account.microsoft.com/devices/select-device-for-repair

    You can check the warranty terms here: https://support.microsoft.com/help/...ce-plans-and-terms-conditions-for-your-device

    I hope this helps.
  3. PickledBell6822 Win User

    Xbox one controller connected but buttons don't work

  4. XBF Ezra G Win User

    Xbox one controller connected but buttons don't work

    Hi joostjansen85,

    Thanks for your post. I understand you're experiencing an issue with the Xbox One console not maintaining a connection to your controllers. To troubleshoot this, try

    Power Cycling
    the console.

    Please let us know how this goes.
  5. joostjansen85 Win User

    Xbox one controller connected but buttons don't work

    Hi Alucario and PickledBell

    Thanks! you also thank you for your reply, but i did try this option as well and there was no success unfortunately.
  6. scorpion981 Win User

    Xbox one controller button is loose and don't work

    Problem solved, the plastic part under the buttons was torn and moved I think.
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my Xbox One controller buttons don't work

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