My Xbox Live Gold membership is not appearing on my Xbox or my Microsoft account

MintyJim-[xboxvenue] · Jan 17, 2019

A few years ago I added recurring billing for my yearly Xbox Live Gold membership. However, I wish to turn off this feature. I checked the "services and subscriptions" section of my Microsoft account and my Gold membership wasn't there. Gold also doesn't
appear on my console even though I can play online games without any issues. Why is this happening and how can this be fixed as I need to turn off recurring billing. Thank you.

:)

XBA_Hype

I would recommend firstly power cycling your console. once this has been done if still no luck then contact support.

A handy link - https://support.xbox.com/en-GB/billing/xbox-subscriptions/how-to-cancel-xbox-subscription

its possible that you are on someone's family gold or you maybe have another account on your Xbox set as home Xbox and if that account has gold it will allow you to play.

PalmettoBling

I would recommend using
this troubleshooter to verify the email associated with your gamertag, is the same one you're logging in with at
account.microsoft.com

If it is, then I would recommend on visiting the Services & Subscriptions tab at account.microsoft.com and clicking on the help link at the bottom for: Stop
recurring billing or cancel a subscription

DigitalAssassin

Hey mate, I found this on the FAQ:

I renewed my Xbox Live Gold membership and I didn't get my Rewards Credits. Why?

Credits for renewing your Xbox Live Gold membership will appear on your MyRewards page within 2 days of your current Xbox Live Gold membership ending and the new one beginning. In addition, if you allow your Xbox Live Gold membership to expire before you
renew your Xbox Live Gold membership, you will be ineligible for this offer.

From here: http://rewards.xbox.com/faq/

Madoldron

No, I mean that:

"Microsoft's Ben Kilgore said that multiple accounts will be able to ride on the same Xbox Live Gold membership, but that individual users will have access to their own friends lists and other personalizations."

Multiple accounts on the same console with my Xbox Live Gold membership.

Brutal At This

At this time you cannot.

http://support.xbox.com/en-US/billi...ccount-management/microsoft-points-retire-faq

Can I buy an Xbox Live Gold Membership with the currency in my Microsoft account?

The currency in your Microsoft account can’t be used to buy an Xbox Live Gold Membership at this time.

My Xbox Live Gold membership is not appearing on my Xbox or my Microsoft account