my xbox live and my xbox gamepass are suspended

Also make sure you have enough to cover taxes and surcharges

You will need to go here:
https://account.microsoft.com/services/ And click "pay now" beside the overdue amount in red to clear the balance due.

This must be done with a credit/debit card and you can not buy, cancel (although you won't be rebilled) or order new membership until that overdue balance is paid.

For more info contact Xbox support:
http://support.xbox.com/contact-us

1. Click Billing

2. Click See other options

3. Error messages & codes

4. Contact options

5. Chat with Xbox support.

Good day

There is currently a service alert out for purchasing and content usage. Might be the reason why you are unable to buy anything.

Hey there



You gonn ahbe to clear the balance using a credit card or paypal if not call costumer service they willl help you out quick

Hey likeaboss22101,

Purchasing and content usage is currently limited according to the
Xbox Live Service Status site.

Our engineers are surely working hard to resolve the issue as soon as possible.

However, on the other hand. If you have a leftover balance, you must pay the leftover balance before subscribing to a new subscription.

How to, https://support.xbox.com/en-US/billing/xbox-subscriptions/pay-past-due-balance-on-xbox-subscription

Best,

Nozzle