My Xbox Live account was sespended until i pay it, but i want to pay with a gift card!

You can try contacting support and speak to billing to see if there is anything they can do, but typically overdue balances can only be paid via credit card or paypal. http://support.xbox.com/contact-us

You can only pay overdue balances or even purchase Gold through the console itself with a credit or debit card.

Gold can be purchased with your Microsoft Account balance.

You can only pay overdue balances or even purchase Gold through the console itself with a credit or debit card. Not even a Gold membership card would work I do not believe.

Hello
CristinaRaulino!

Thanks for reaching out to Xbox forums support.

I understand that you're trying to re-subscribe to Xbox Live Gold by paying with a gift card on your suspended (for billing) account.

To pay for Xbox Live Gold, you would need to use Microsoft currency, pay with a debit / credit card or a pre-paid Xbox Live subscription

card. Is it possible for you to go to your nearest convenience store / game store to purchase an Xbox Live Gold subscription card with that

gift card? Once you've done that, I would suggest contacting Xbox Customer Support so that they can update your suspended status once

you have the Xbox Live Gold subscription card / or currency to pay off the balance. To set up a call back from Xbox Customer support,

follow the steps below:

As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



Xbox Live Gold


I hope this helps a bit more.

Felix

Xbox forums support

My situation is that I want to pay a month of Xbox Live with the balance of the gift card, I had used this method to pay my first month, I have no bank card, my first month was also with a gift card, now that I have enough balance will not let me redeem
a month more , shows me a message that say that there is a pending situation with the service, designed to direct me to pay and facturation, there is red the subscription to Xbox Live and game pass, are suspended because you can not charge because I have no
bank card or PayPal account And do not let me pay with my Microsoft balance, or cancel so that I do not leave those records and can pay back as the first time.