My Xbox keeps turning off only while in a game plays movies on disk fine any help is...

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox console.

According to the official Xbox website, kindly try to perform the following workarounds: https://support.xbox.com/en-US/help/hardware-network/console/console-turns-off-unexpectedly

Note: The solution to this issue may take a lot of steps.

"1. If the console is too hot.

Turn off the console.
Wait at least one hour.
Move the console to a well-ventilated spot.
Turn on the console.

It is important to make sure your console is in a cool, well-ventilated place. Remove any objects on, under, or right next to the console.

2. Troubleshoot your power supply:

Important: To ensure that your console is receiving the full voltage necessary, plug your console’s power cord directly into a wall outlet and not any kind of surge protector or extension cord.

If your console continues to shut down unexpectedly, the problem might be the power supply. For info about how to troubleshoot power supply issues, go to:

https://support.xbox.com/en-US/help/hardware-network/console/console-wont-power-on

3. Change the console settings so it doesn't turn off automatically.

Turn on the console.
Press the Xbox button  on your controller to open the guide.
Select Profile & system > Settings > General > Power options.
Under Options, select Turn off after, and then select Don’t turn off automatically.

4. Perform a system reset to clear any corruption

Important: System corruption can sometimes spread to external storage devices, so unplug any external storage (such as external hard drives) before performing a system reset and leave such devices unplugged until you’re able to verify whether the issue is still occurring after the reset.

Console shutdowns can sometimes happen due to system corruption, requiring the console to be reset to factory defaults. Perform a factory reset keep my games and apps:

https://support.xbox.com/en-US/help/hardware-network/console/reset-console-to-factory-defaults "

If the issue persists, you may need to check your free warranty repair options for your console through this link:

https://support.xbox.com/en-US/help/hardware-network/warranty-service/getting-your-product-serviced

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Did all this happen while trying to play a game? If so, open your disk drive and then turn off your xbox, then put that game disk on the disk drive and turn on your xbox. This should immediately trigger the update to start. It may take a couple of tries,
but once it takes the update you should be fine.

i have the same problem with my xbox one. i found that if you take the disk out after playing, the xbox will not turn on by itself but you can still here the eject noise while its off sometimes. it still ejects my disk by itself also while im playing a game
sometimes as well

I have this same problem, it IS a problem.

I have just been through Xbox customer service. I have done all the steps including resetting my Xbox One. I have hard shut-down and unplugged, I have turned off instant-on, I have done everything possible short of buying a PS4 and performing a ritual
sacrifice in my living room to appease the Gods of the Media Formats.

The problem: my Xbox One disk drive WILL read Blu-ray disks (games and movies), but WILL NOT read DVD disks (games or movies). Things that will play: Zootopia Blu-ray, Far Cry Primal. Things that will not play: Pan's Labyrinth, Star Wars Battlefront. Yes,
my Xbone used to play these DVD's, no it will not now. I only get a message popping up "Please eject the disk and try again". It doesn't even sound like it spins the DVD to read it.

Help would be greatly appreciated.

Same issue - brand new disk worked fine out of the box on Christmas then after 3-4 launches started getting the dirty disk error. Cleaned disk, unplugged portal, deleted saved app data - nothing gets rid of the error. Xbox 360 reads and plays all other disks
without a problem. Error message comes up following the screen advising autosave is used by the app and not to turn off the console while the autosave icon is visible. Appreciate any troubleshooting suggestions. Thanks.