My Xbox just doesn't download digital games anymore.

I appreciate the update. It can be an issue related to the network connection. Please perform an extended powercycle and reset your network hardware by following the steps below:

" 1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state."

Hi Francia,

I did the power cycle and it didn't work. I also did the reset and it still didn't fix it.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Do you have an external hard drive plugged into your console? If yes, please unplug the hard drive and then perform a power cycle before attempting to install a game again, keep the hard drive unplugged.

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POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If you don't have an external hard drive we may need to reset the console keeping your games and apps. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

Same problem. Every other digitally downloaded game works. Xbox runs fine. Just this game doesn't.

Paid sixty bucks for this. My little boy plays it all day. And now it doesn't work and I'm forced to go outside to the PARK! And to take him on BIKE RIDES! I HATE fresh air! I'm getting SUNBURNT just stepping outside! My kids is asking me all sorts of questions
about life, and I can't shut him up anymore with this game. HELP!!!!!

Same problem. Every other digitally downloaded game works. Xbox runs fine. Just this game doesn't.

Paid sixty bucks for this. My little boy plays it all day. And now it doesn't work and I'm forced to go outside to the PARK! And to take him on BIKE RIDES! I HATE fresh air! I'm getting SUNBURNT just stepping outside! My kids is asking me all sorts of questions
about life, and I can't shut him up anymore with this game. HELP!!!!!