My xbox is connected to WiFi but can't access Microsoft games

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

May I ask what is the exact error or issue that you're getting whenever you're trying to load the store or play online multiplayer games?

This will determine the necessary steps that we have to perform.

I can't access other people's wifi networks when my Xbox detects them, so I put the USB stick in on of the USB ports in the back and usually it will connect me.

I'm having the same problem. It works fine on my Xbox one but not my 360. Can't log in, can't connect to wifi, and it keeps saying it's my wifi, but it's connected and fine. They need to fix this

I am in the same predicament as Nick cole44. My console shows that is connected to the internet via Ethernet cable but no cable is connected at all. I tried to setup through wifi but none of my wifi options show up. I factory reset my console now I can't even access the dashboard.

Desolation is correct... I can't access the settings... I can't even disconnect from the internet. It is connected through wifi and I can't get to settings to disable it...