My Xbox has been taking around 10 minutes to get to the green screen and then another 50 to...

Mine has been stuck on the green screen for two hours now and I've been waiting for customer support for 50 minutes now

If you are unable to access the troubleshooting menu, there seems to be a hardware failure with the console already. I would highly recommend sending in the console for repair service. You can create a repair order by logging in to your account at this link, https://account.microsoft.com/devices/select-de....

Select the device that you want to be repaired.

Follow the onscreen steps to complete your service order request.

After Device Services receives your submission, they’ll send you a service order number and an order confirmation email that includes shipping or drop-off instructions.

I'm sorry to hear that. Just to confirm, you still can't access the troubleshooting screen using the button sequence that I have provided. Is that correct?

which xbox is it, if xbox one or one s then could be the hdd is corrupted or failing, full factory reset might be needed again or repair.

I'm sorry to hear that. If you are able to still access the dashboard. Please try doing the factory reset through the settings area.

1. Press the Xbox button to open the guide.

2. Select System > Settings > System > Console info.

3. Select Reset console.

4. Reset and keep my games & apps.