My xbox has been stolen is there way I can find the IP address online for my microsoft account?

Hello.

The best thing to do here I believe, is see if you can call Xbox support and see if they can see if anyone else has used the console by tracking your gamertag.

If so then give the information to your local police office.

[quote user="cibris"]

Can I recive information about my ip address from microsoft?

My xbox360 was stolen. But I se that some one play in my games in my account.

A call police. They sad I need to get IP of my xbox360 to find rober.

[/quote]

Hello and sorry that your Xbox system has been stolen,

What you need you to do is first,

• Call your Local Police Department, ASAP!
• Call Xbox Support and see what they can also do to help
• Be descriptive on what happened and what was stolen!

Calling your local police department is a BIG part and role in this situation, as they can call Xbox/MS to track the IP given off when connecting to the Xbox LIVE Servers. Also please
do not call 911/Emergency Services Line, as this is not a "total emergency", I hope.
But if other things have been stolen, go ahead, you probably already did if it was a break-in.

You also have to...

• Make sure the account has been signed on the Xbox LIVE Servers/Service at the suspects location.
  

Obviously, you cant really tell they have signed on your account back at their house. Sometimes waiting 24 hours after the theft then calling will give the suspect time to get set up, but that is up to you.

I personally hope you can get your system back, good luck!

~Xbox Community Ambassador

Sorry it's not a billing issue. My account has been stolen, and Microsoft support has charged me to restore my accounts but that didn't happen. Now I can't access anything to do with the email address and my Live account has been stolen?? As of right now
I can't even log on to my PC and support is once again trying to fix it. How was this my fault, and why am I being charges?

Hello!

Thanks for reaching out to the forums with this situation. I understand your console has been stolen is that correct? WOW! That's terrible. I recommend you contact your local law enforcement and get this crime investigated and hopefully resolved. As far
as blocking the console or disabling it is not an option that any support representative would have available. I recommend you go to

Microsoft Account Security and then go under "Review Activity" there you can see if the console has been connected to the internet and from what IP address so that you can give that information to the police to help track the console down.

What to do if your Xbox gets stolen

Hope this helps

Hi Frank,

Thanks for coming to the forums. Unfortunately, you are unable to access it remotely the way you are wanting. If it has been stolen and is online. You can copy the IP address and give that to the local authorities. Also, go to the
account website and change your password. On the website sign out of all consoles when you change the password. Then they will not be able to sign back in as they will need the new
password. First get the IP as it will aide the police.

Thanks,

Brad