My Xbox Giftcard code got too scratched?

Hello, Landon C. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

I'm sorry to hear that a code you purchased is damaged.

Actually, in situations like these, Microsoft recommends us first to contact the retail store where the gift card was purchased and ask them to exchange it once you provide the proof of purchase.

Reference link:

https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/digital-code-solution

If available, another option is calling the phone number that appears on the card.
You can review your card if a phone number appears.

Lastly, please refrain from sharing personal information, including email addresses, the code itself, order numbers, etc.
As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

I hope this helps with your inquiry. However, I'll remain attentive to any other one you may have.

Thanks for reading me,

Arturo.

It helps keep fraud from happening like people just scanning the barcode

FYI if you have kinect you can just scan the barcode to input the code from the scratched off area

Every code is unique though no one knows what the code is until you scratch it off

That's why Xbox support can't just look it up

Its a double blind method

Nope, if you can't figure out the code you're unfortunately out of luck.

@ngocphi- i have the same problem. is there anyway you would graciously give me the steps to redeem using the kinect? This would be a miracle for my little boy.

Thank you!!