My Xbox Game Pass Ultimate 14 day trial key doesnt work.

Dear Support,

Thank you for the fast reply!

Er...my question is that a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game pass 14 days trial code' or 'xbox gold live 14 days trial code', right?

I understand that a xbox game pass 14 days trial code or a xbox live gold 14 days trial code can't be used/sold as xbox game pass ultimate 14 days trial code for sure.

Because a 'xbox games pass ultimate 14 days trial code' equals a 'xbox game pass 14 days trial code + xbox live gold 14 days trial code', so for new Microsoft/Xbox accounts, a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game
pass 14 days trial code' or 'xbox gold live 14 days trial code' , right?

Please help to clarify.

Thanks again for your time!

There is currently a service alert up about purchase & content usage, it's probably what is causing the issue with your code. If you wait until the issue is fixed, then your code should work. More info on the outage here

https://beta.support.xbox.com/xbox-live-status

Yes it does show. It's for the ultimate game pass but Says 14 day trial on my bank which I already have the game pass so I don't know why it sayd 14 day trial

The 14 day codes are trials and will only work with new subscribers to Game Pass, which is why there's an error. You would need a code that is not a trial code (anything 1 month or above) or purchase Game Pass (or Ultimate) directly from Xbox.

Hi Familo

The short answer is no. You can only use one trial key. After the first 14 days is up, you will need to subscribe. The other keys will no longer work, as you have already had an ultimate trial.

Hope that helps.