My Xbox game clips/captures will not delete or save on the Xbox live network-I’ve tried...

Hello!

I have tried numerous times to delete it off of Xbox network. Clips and screenshots delete just fine on the console, but when I go into on this Xbox network, my captures say deleted and then I click back into recent captures and they haven’t been deleted at all. I’ve power cycled the console, tried multiple restarts, yet the clips refuse to permanently delete.

I do own the app. Captures will not delete from there either.

The captures also do a cycle where it shows all the “deleted attempts” and won’t delete, then it’ll show no old clips I’m trying to delete (it’ll show any recent clips I’ve tried to add) and that’s when it allows me to upload. It also will show all my old clips and screenshots and when I go into recently captures, it shows the most recently added captures to Xbox live. Right now, it is showing 101 clips and when I click on recently captures, it shows the 4 I managed to slip on to Xbox live only. It’ll eventually revert to the 101 clips and not show the most recent ones.

Hi Nick!

Sorry to hear about what happened. This is clearly not the situation I want you to be in. I understand how frustrating this must be and would feel the same way if I were on your situation. I actually have seen this issue from other players already. I believe that this is a bug on their system where your uploaded captures are not showing on your Xbox app on mobile and also can't delete them. I suggest that you instead wait and try it again at a later time.

You may as well report it or file a bug directly to Team Xbox via Report a problem app for them to properly investigate it. Check your guide here https://support.xbox.com/help/account-profile/m...

Unfortunately captures are automatically deleted from the Xbox network after 90 days now. You could try opening the Captures app and selecting "On this Xbox console" from the drop-down list at the upper-left, as clips are not automatically deleted from the console itself after 90 days, although they do get deleted from there over time as you capture new clips and screenshots. It's worth checking though.

What I do is set the console to automatically upload my captures to both the Xbox network and OneDrive, as they are not automatically deleted from OneDrive and it makes it easy to save any ones that I want to keep on my PC. Unfortunately, you can't share clips uploaded to OneDrive on your profile or via an Xbox message, which is why I upload to both.

But yeah, if your missing clips are not on the console itself and you only uploaded them to the Xbox network, they are gone for good I'm afraid.

Hi there! This is Virginia O.

I understand that you are experiencing issues recovering your game clips that were automatically deleted.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

To set your expectations properly, once Xbox clips are automatically deleted, they are typically unrecoverable unless they were uploaded to the Xbox network or saved to external storage beforehand.

Please be guided with the following troubleshooting steps:

Check Recent Captures. To do this, press the Xbox button on your controller to open the guide. Go to "Capture & share" and then "Recent captures".

If the clip isn't recent, select "Show all" to view all your clips.

And then search Xbox Live cloud storage. If you have cloud storage enabled, log in to your Xbox Live account and check the captures.

For your reference regarding game captures and how it works, please visit this link: https://support.xbox.com/en-US/help/games-apps/...

Thank you for your cooperation.