My Xbox elite series 2 controllers expansion Port is not working what should I do

Hi Anna, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Didn't you receive an e-mail explaining the situation?

Is your warranty still active?

https://account.microsoft.com/devices/select-device-for-repair

In this case the best course of action is to contact support.

Please enter this link:

https://support.microsoft.com/help/28808/microsoft-store-contact-support

You can also request a callback or try the Virtual Agent.

https://support.microsoft.com/home/contact

To use the Virtual Agent:

https://vsa.services.microsoft.com/v1.0/

I hope this helps.

Yes, the headset adapter is compatible with all xbox one controller including your elite controller series one

"No matter what kind of Xbox controller you have, you can connect the Xbox One Stereo Headset Adapter to your controller by plugging it into the rectangular expansion port on the bottom of
your controller"

Yes the Elite Series 2 controller should work fine with the wireless adapter.

Thank you for the reply, when plugged in the controller does not show up in "xbox peripherals". It does not matter which USB port I use or what USB cable I use. If I plug in a razor wolverine controller that will show up in the peripherals but not my Elite series 2.

My elite series 2 rb button doesnt work and i cant find a replacement button how do i fix this

Microsoft knew the controllers were defective and still sold them as a good product. they wont do anything to fix your controller because its most like out of warranty thats why the warranty was so short. The whole elite series 2 was a scam

https://answers.microsoft.com/en-us/xbox/forum/all/defective-xbox-series-2-elite-controller-and-class/2b11a3b7-d094-4073-97b7-da1dafba71ce