my xbox elite controller series 2 will not stay powered on unless it is plugged in

Hi Isabel!

It looks like the issue is with your controller's battery. Try to connect your controller using a USB cable and check for a controller updates.
- https://support.xbox.com/help/hardware-network/...

If it's already up-to-date, I am afraid that it's a battery issue and you may need a controller replacement.

Check your replacement options here https://support.xbox.com/help/hardware-network/...

Controller's Troubleshooting Guide: https://support.xbox.com/help/hardware-network/...

Sorry to hear you are unsatisfied with the current Xbox controllers, however, the question forum is the incorrect place to post your feedback. Unless you are asking about current Xbox controller advancements in-which case that would be the Xbox Elite Controller
Series 1 and Xbox Elite Controller Series 2. The Xbox Elite Controller Series 2 being the newest on the market and being awarded,
"Best of E3 2019 - Hardware/Peripheral" - Game Critics Awards.

For more information about these new Xbox controllers please visit the below links.

Xbox Elite Controller Series 1

Xbox Elite Controller Series 2

Thank you for the quick reply, I tried the steps you suggested and it said no update was needed, I tried to see if the problem had been fixed, it had not, when I first booted it up, it required an update, in that update I accidentally knocked it off its charger base. I didn’t think that was important until now.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly check if there is an update for the controller and then check if it will now turn on:

"1. Press the Xbox button to open the guide, select Profile & system > Settings > Devices & streaming > Accessories, and then select the controller you want to update.

2. On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller.

3. If it says “Update,” select Firmware version, and then follow the steps provided."

This again did not work, did you want me to preform the power cycle with the Xbox controller plugged in or not? I tried both, and they both didn’t work