my xbox doesn't load

Hi there!



Thanks for reaching out! I'm sorry to hear about the issue with the Xbox app. Corrupted data may cause the app to not to work properly.



Here are two steps on how to isolate system issues:



Method 1erform a clean boot, this helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 10. Here is the
linkon how to perform a clean boot.

Method 2: Here is a linkon
how to download Apps Troubleshooter.



Have you tried to uninstall/re-install the Xbox App?



Here are steps below on how to uninstall and reinstall Xbox app:



1. Click Start, and then type Windows PowerShell on the search box.



2. Right-click, and then select Run as administrator.



3. Type the following command to uninstall Xbox app: Get-AppxPackage
*xboxapp*| Remove-AppxPackage



4. Hit Enter.



Launch Windows Store and download Xbox App.



I hope this helps. Let us know the results

thanks so much, the method 1 worked

(๑ˆ◡ˆ๑)ﾉнёιιο!

Thank you for letting us know that the issue has been resolved. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.

Happy Gaming!(๑•ᴗ•๑)♡

Hi GuilhermeLimaDB! My name is Ricardo an independent advisor ready to help you with this situation!

Please perform a power cycle reset, follow these steps:

Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

Restart your Xbox console. Press and hold the Xbox button in the center of your Xbox controller to open the Power Center. Select Restart console and then select Restart. (If the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.)

After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

If you are using a router, plug in the router and wait for all the lights to return to their normal state.

Hi Reece, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you tried to reset your console? If you haven't, please try it.

Before you continue, make sure you've got the account sign-in information. You'll need it to log back into your console after the reset.

You can follow these steps:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Select Reset and keep my games & apps.

Let me know if it works!

Source:

https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults