My Xbox Design Lab shipment failed, and now FedEx is returning it to the sender. How do I...

Discus and support My Xbox Design Lab shipment failed, and now FedEx is returning it to the sender. How do I... in XBoX on Windows to solve the problem; Other than issuing a chargeback. Can I get a refund from Microsoft directly? Will they try and deliver it again? f0233093-9da3-41b0-aa9c-aabf8708d849 Discussion in 'XBoX on Windows' started by Real Kuinor, Sep 23, 2022.

  1. Real Kuinor
    Real Kuinor Guest

    My Xbox Design Lab shipment failed, and now FedEx is returning it to the sender. How do I...

    Other than issuing a chargeback. Can I get a refund from Microsoft directly? Will they try and deliver it again?

    :)
     
    Real Kuinor, Sep 23, 2022
    #1
  2. JosefLBohorquez Win User

    My Xbox Design Lab shipment failed, and now FedEx is returning it to the sender. How do I either get a refund, or get it delivered?

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Real

    You can try talking to FedEx to see if they can deliver your controller again or leave it in the closest FedEx facility for you

    Or you can check with Xbox design lab support to see if they can re-send the controller
    https://xboxdesignlab.xbox.com/en-us/
  3. Starseid Win User

    Fedex lost my order, help!

    Hey there,

    In my dealings with FedEx's shipping and claims, they will almost always try to push the blame on the sender even when it's obviously not the case. Best case is to contact Microsoft and explain them the history of this issue and have somebody from the Design Lab's shipping/claims contact FedEx as they seem to be alot for helpful towards the sender rather than the recipient. I hope it gets resolved soon.
  4. Squeechums Win User

    Xbox One Controller not syncing

    This controller was delivered 2 days ago from the microsoft design lab. How do i do a return?
  5. EmmaHopping Win User

    Design Lab controller customs China

    Ive checked with fedex and they advised they cant give any leadtimes as its stuck in customs! I cant find any contact details for design lab 😞
  6. XBF Amber M Win User

    Shipping of Design Lab Controller

    Hi HiddenTiger21,

    Thanks for reaching out to us in the forums with this question. When it comes to the shipping of a Design Lab controller, it may take a bit longer than a standard controller shipment. This is due to the customized nature of each controller to the specifications
    made by the individual who ordered it. Once the order has been made and it is ready to ship, you'll receive an email containing tracking information. Here are a couple of great support articles that can help you out:

    Xbox Design Lab and Xbox Design Lab controller help

    Xbox Design Lab controller FAQ

    I hope that this helps out!
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