My Xbox deleted my account almost like a factory reset

Discus and support My Xbox deleted my account almost like a factory reset in XBoX Accessibility to solve the problem; my Xbox deleted my account almost like a factory reset and when I added my account back it asked me all the reset questions and I have no idea why?... Discussion in 'XBoX Accessibility' started by AprilSouthers, Nov 13, 2021.

  1. AprilSouthers
    AprilSouthers Guest

    My Xbox deleted my account almost like a factory reset


    my Xbox deleted my account almost like a factory reset and when I added my account back it asked me all the reset questions and I have no idea why?

    :)
     
    AprilSouthers, Nov 13, 2021
    #1
  2. Georges C. Win User

    My Xbox deleted my account almost like a factory reset

    Hello, first it's a pleasure to be able to help you today.

    My name is

    Hello AprilSouthers, can you normally log into your account through the website in a browser?
  3. Georges C. Win User

    My Xbox deleted my account almost like a factory reset

    Right, do you have your security information set up correctly?
  4. ShawnW.3 Win User

    Xbox one problems

    Everything was fine this morning early a.m. and I know my bills are paid and I can even get on my account unfortunately I thought it was an internal issue, almost like a hack so I factory reset the Xbox and now I can't even get on my account
  5. lahsanya Win User

    Update 6/17/2020 errors

    Is a "soft factory reset" deleting all accounts from my xbox buti can keep the games and apps right..? and when i factory reset, id be able to do the new update?
  6. Francia J. Win User

    Factory reset deleted my games

    Thank you so much for the update and yes, that will be the best option but first, try to move a game from an External hard drive to Internal storage to check if the same issue will occur, if not, reformatting the drive will be the best option as it can be corrupted.
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My Xbox deleted my account almost like a factory reset

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