My Xbox crashing games and not letting me use a controller

Hello, regarding your issue I will provide with a list of troubleshooting steps that you can try on your console in order to resolve the issue:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Another step that you can try to resolve the issue, would be to remove and re-add your account. In order to do that please go to: settings> account> remove accounts> remove your account.

You could also try this troubleshooting step to clear any corrupted data from your device:

1- Go to settings on your Xbox

2- Select system

3-Select storage

4- Clear local saved games and your console will automatically restart

Note: When doing this step please make sure that you always play online so that all your data is saved to the cloud

If the issue still persists after going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 10-15 seconds plug all your cables back in and then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

Thanks I have found that the shutting down and unplugging it has worked on fixing my controller and the crashing problem most of the time it's still crashes occasionally but less often

Hi, i have been having this same issue and tried doing a system restore while jeeping games and apps along with all the other steps outlined... the Xbox accessories app continues to crash and not let me button my my elite controller

My game let's me play anywhere between 5-60 minutes before it crashes my Xbox one but no other game does that, how do I find out why it's crashing?

My controller started doing the same thing then crashed completely when your stupid new controller update popped up, now it wont update and only the middle button works, if i reset my xbox it works fine until it tells me my controller needs an update then
it crashes again immediately, thanks for giving me a required update that crashes my hardware, your great xbox.....