My Xbox Controller Series 2 just started disconnecting from my Xbox Series X at random.

The Floof · Jan 27, 2023

The controller has never had any problems before, but recently after moving my Xbox set up to a different room of the house it just began to act strange. Here's the info I got for this:

Disconnect and reconnect to my console switching back to the default set up instead of the button layout I use for For Honor.

Updated it's firmware of the controller and the console, but it's still having the same issues.

It can used it wired but I much rather have it connected via Bluetooth.

The controller is fully charged.

The controller isn't connected to anything else than the Xbox

The light on the controller stays on when it disconnects.

If there's anything else to try please let me know. I know it doesn't need repairs, but I honestly don't know what could be the issue.

:)

RobertBrown(:

i have a problem with my controller and turtle beach stealths 600’s series 2 disconnecting from my Xbox at random when I’m playing a game my audio starts getting all crackled and then lags and then disconnect from my Xbox.

Jonny306

Hello there!

My name is Jonny and I will be the Independent Advisor for Microsoft assisting you today!

First, thank you so much for contacting us regarding your concern. I do look forward to resolving this problem together!

This actually happened to me before! Do yoy have any Bluetooth devices in the room where your Xbox has been relocated to?

I had a couple of Bluetooth devices nearby and oddly enough, they were interfering with the connection.

bpipal

This did not work, I also noticed that if I shut off the XBOX One X it disconnects this controller and I have to reconnect it on startup. This does not happen with my other controllers just the Elite series 2 one.. I'll request a replacement

Michael Paillé

My controller stop working too series x , factory controller . Last night working and today my samsung tv remote control my xbox and the xbox controller no longuer view by the xbox , i use another controller from my other xbox seris s , and this controller work but not the one work last night , i try the little button to match xbox with but nothing , the controller do no longuer view on my xbox series x , can control de series s but can't be view or connect to the series x anymore

Leonerdios

I have the Xbox Series X and the things I’ve tried to fix the problem are

• Changing my NAT Type from Moderate to Open

• Disconnecting and reconnecting my Battlenet ID from my Xbox account

• Port forwarding ports from Overwatch 2 directly to my router

• Restarting my Xbox Series X

• Deleting and reinstalling Overwatch 2

• Restarting my router

None of these things have worked whatsoever

My Xbox Controller Series 2 just started disconnecting from my Xbox Series X at random.