my Xbox controller not stopped disconnecting at full battery

Hi Ella, my name is Joel, I'm here to help you with any problems or questions you may have.

This usually happens either because of interference that affects the wireless connection or because of voltage issues, so I should ask you, is your console connected directly to the wall outlet or on the contrary does it use some type of extension cord, power strip or voltage regulator?

Regards

Hey Dave,

Sorry to hear about the issue! Since you mentioned that you were going to try a different Xbox One controller, did the issues persist on a different controller? That would be a great step to try to narrow down which side the issue is on.

Keep us posted!

I contacted Microsoft support and described my problem. The support person immediately said the problem was the Xbox One's controller battery cover and is shipping me a new battery cover. She assured me that this will fix the issue. I am very skeptical
that this will fix the issue unless they redesigned the battery cover to hold the battery in place better. I will compare the covers when it arrives to see if there is a difference. While I'm waiting, my controller still disconnects from the console. Has
disconnected on me 3 times a few minutes after a fresh charge. The battery indicator will go from showing full to red in about 1 hour. Then you disconnect controller and re-connect and it shows full again only to repeat the same pattern. If the battery
cover doesn't work I will try to get MS to replace the rechargeable battery. I have not yet had this problem with AA batteries. With AA batteries the indicator also seems to work properly.

My controllers are doing the same thing. They are both wireless controllers. I tried one with new batteries and the other with a battery pack. When it's plugged in with the battery pack it works and even says that it has a full charge. When I disconnect
the cord, it won't reconnect to the XBOX. I don't have anything new (wireless or bluetooth or anything) that would be interfering with the signal - to my knowledge.

No one else has issues with a headset stopping the controller from working? It will actually disconnect and say, to reconnect controller while playing. Batteries are charged fully.