my xbox controller is not working

My controller stop working too series x , factory controller . Last night working and today my samsung tv remote control my xbox and the xbox controller no longuer view by the xbox , i use another controller from my other xbox seris s , and this controller work but not the one work last night , i try the little button to match xbox with but nothing , the controller do no longuer view on my xbox series x , can control de series s but can't be view or connect to the series x anymore

Ive also tried on other controllers connected to my xbox, reset the xbox and it still didnt work. When i connected to my sisters Xbox/controller it worked

What type of problem are you having with your controller?

MY CONTROLLER WON’T CONNECT TO MY CONSOLE OR PC -> it doesn't apply. the controller does connect to my pc

I CAN’T UPDATE MY CONTROLLER -> it doesn't apply. Xbox Accessories says it is up to date

MY CONTROLLER DOESN’T FUNCTION CORRECTLY -> somehow it doesn't. let's take this option

MY CONTROLLER WON’T POWER ON -> it doesn't apply. the controller does power on

SOME OR ALL OF THE BUTTONS ON MY CONTROLLER DON’T WORK AT ALL -> it doesn't apply. All buttons do work correctly

SOME OF THE BUTTONS ON MY CONTROLLER DON’T WORK AS EXPECTED -> it doesn't apply. All buttons do work as expected.

so:
Xbox One Wireless Controller Solution doesn't have an option for the "stops working" symptom

The recon 50x. It works fine with my 7 year old Xbox controller but both my new controllers it doesn't work.

As stated in my question I'm not using pc. I'm using my phone. But yes both my app and controller software is up to date. I have also tried different browser and usb cable. Neither work. My controller and phone are fine. It's a cloud gaming issue. I can use my controller to play my Xbox. And it works on my phone and to navigate Xbox apps but as soon as my game loads it switches to touch controls even though it states I can use controller or touch. But when the game is open I don't get the choice to use my controller it automatically goes to touch. I can use the Xbox button on my controller to open Xbox menu and use that fine with the controller but it doesn't work in-game