My xbox console ports are not working

Hello Crisly M, I am an independent advisor and I will be happy to help you today. My name is Khaji

I'm sorry you're having problems with the ports on your Xbox console.

Try another cable or device: If you are trying to connect a device to your Xbox console and it doesn't work, try using another cable or device to see if the problem persists.

Try another port: If your Xbox console has more than one port, try connecting the device to a different port to see if that resolves the issue.

Restart your Xbox console: Sometimes a simple restart can solve many problems. Try turning off your Xbox console, wait a few minutes, and then turn it back on.

Update your Xbox console: Make sure your Xbox console is updated with the latest software

Contact Xbox Support: If you are still having issues, I would recommend contacting Xbox Support

Really the only thing you can do and what is recommended is that you
continue insisting with the Xbox team, explaining the situation in detail
since they are the only ones who can help you because they do have access to
the accounts and can see what possibly happened. . This forum is really not the
most appropriate medium to discuss your topic, especially since we as players do
do not have the tools to help you as it is a sensitive privacy and security issue.

Below I will leave you the link so you can contact Xbox technical support:
https://support.xbox.com/contact-us

Note: Remember that Xbox chat is open Monday to Friday from 9:00 a.m. to 5:00 p.m. m. to 9:00 p.m. m.

It has worked perfectly fine for over a year, and the USB ports on the console aren't the problem since the mouse works in any of the ports. The keyboard itself shouldn't be the issue either since it works with both my PC and laptop. Nothing has changed other than it being unresponsive with only the xbox.

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

I've experienced the same thing to be honest and one factor that affects this is your network connection so you need to make sure that it's strong and reliable. I also suggest to do some port forwarding for your NAT Type.

A network port by the way lets your Xbox console communicate with the Xbox Live servers and other Xbox consoles over the internet.

To let your Xbox console communicate with Xbox Live, your Internet service provider might need to open or forward ports, which means they'll be making a configuration change to your firewall or network hardware, such as a router. Port forwarding for Xbox is done on your router or other network hardware, not on the Xbox console itself.

These ports must be open for Xbox Live to work:

Port 88 (UDP)

Port 3074 (UDP and TCP)

Port 53 (UDP and TCP)

Port 80 (TCP)

Port 500 (UDP)

Port 3544 (UDP)

Port 4500 (UDP)

Hey Prince!

A network port lets your Xbox One console communicate with the Xbox Live servers and other Xbox One consoles over the Internet. Not all routers
come with the ports open necessary for the console to work because not all routers are meant for gaming. To let your Xbox One console communicate with Xbox Live, you might have to open or forward
ports, which means you'll be making a configuration change to your firewall or network hardware, such as a router. Port forwarding for Xbox One is done on your router or other network hardware, not on the Xbox console itself.

So after all these steps were attempted, did it work?

I *finally* solved it myself after a lot of work and multiple customer support chats. It had to do with port forwarding and DMZ hosting and UPnP. I had UPnP enabled before I port forwarded. After I port forwarded my console still wouldn't connect. Once
I disabled UPnP (restarting my router and xbox each time I made a change to be sure) my console worked. At one point I lowered my MTU value but I don't know if that did anything.