my xbox app dont let me play the games and now dont launch

alexis francia · Jan 5, 2024

hello, i have a big problem from 5 days ago, i buy 4 games from the xbox app of windows 11, when i launch the games to play, the games dont start, the game "super hot" says they dont find a carpet of almacenation of user, i put on automatically al services from xbox because i look a video and it says that, that didnt work, after that, i downloaded a older version of the xbox app, and now after i uninstall that version because it didnt work too, the xbox app dont launch and its pause looking an actualization and dont open, i spend so much money for me in games i love but now i cant even play the games, i put some codes in powershell too and didnt work too, its a headheache now pls help, sorry if i say something wrong, im from argentina and speak spanish

:)

Tomm_A

Hello alexis francia,

Greetings!

Thank you for posting in Microsoft Community.

It seems that you are having challenges playing the games through Xbox app in your Windows Pc. Let us check and see on what we can do to help resolve your concern in a timely manner.

We would like to ask few questions to help us isolate the issue further.

1. Are you getting an error message or error code?

2. What specific troubleshooting steps have you tried so far to help resolve your concern?

For the meantime, here are the troubleshooting steps that we can perform:

1. Make sure Windows is up to date.

Press the Start button on the taskbar, type settings, and then select Settings.
Select Windows Update.
On the Windows Update page, select Check for updates to see if any updates are available

including optional updates for your device.

Once the updates have downloaded, select Install now to start the installation.
Following installation, we recommend that you restart your device so that the latest updates can take effect.

2. Make sure Xbox app is up to date.

Press the Start button on the taskbar, type store, and open the Microsoft Store app.
Select Library.
Under Updates & downloads, check if there is any updates available for the Xbox app. If an update is available, select Update.

3. Make sure you are signed in to the Xbox app and the Store with the same account.

> To make sure your permissions for the game can be validated, be sure to sign in to both the Store and the Xbox app using the same account that was used to purchase the game.

4. Uninstall and reinstall Gaming Services

Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
In Windows PowerShell, type the following command and press Enter:
get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
In the same window, type the following command and press Enter:
start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
Restart your device and try to install the game again.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Tomm_A

Hello alexis ,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

Thank you for your understanding.

Respectfully,

Graeme Shepherd

Likewise, 87% and it gives "Selected device has been lost".

Wow Xbox, right before a new console launch and you allow flagship games to launch with errors that dont let you play the game? Good job!

Ps4 for me then. Thanks for making the choice easy!

NarrowQuasar8

Why does my xbox dont let me play gta5 online

FAKIR101

we play most games coop as my kids dont let me game in peace

my xbox app dont let me play the games and now dont launch