My Xbox and Microsoft account have been hacked and the email has been changed

Hi SoloSpark948912,

Welcome to Microsoft Xbox Community Forum. I'm sorry to hear that your Xbox and Microsoft account have been hacked. This is definitely a concerning situation. It's possible that your account was hacked due to a weak password or a phishing scam. It's important to use strong, unique passwords for all of your accounts and to be cautious of any suspicious emails or messages asking for personal information.



I would like to inform you at the beginning that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can in helping you with the process.

Kindly try first to log access your account through this page: Microsoft account | Home then see how it goes.

Next, I recommend that you change the password for your email account that is associated with your Xbox and Microsoft account. This will prevent the hacker from accessing your email and making any further changes to your account. You can also enable two-factor authentication for your email account to add an extra layer of security.



Next, you can try to recover your Microsoft account by going to the Microsoft account recovery page. You will need to provide some information to verify your identity, such as your phone number or alternate email address. Once you have verified your identity, you can reset your password and regain access to your account. See: Help with the Microsoft account recovery form - Microsoft Support



I hope this information helps you recover your account and prevent any future security issues. Let me know if you have any further questions or concerns.

Kind regards,
Marrion

Hi SoloSpark948912,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for understanding.

Kind regards,
Marrion

Yes I changed it multiple times but the hacker changed the verification email my Microsoft account has been recovered but the Xbox account where we have to login to play games like forza or minecraft has been hacked

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hello ISAAC MAYNARD,

Welcome to the Xbox Community Forum. Thank you for sharing your concern with us.

I would like to inform you at the beginning that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can in helping you with the process.

These articles may help us with the recovery process.

If you think your account has been hacked - Microsoft Community

You forgot your Microsoft account username - Microsoft Support

How to recover a hacked or compromised Microsoft account - Microsoft Support

Help with the Microsoft account recovery form - Microsoft Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.