My Xbox account won’t let me play madden23 and I paid for the game

Hi Finesser! I'm Rostom, an Independent Advisor. I will be glad to help you here.

What exactly is your Xbox console model? Does the issue happen to your other games as well? Are there any error messages when it crashes?

I suggest that you try all the troubleshooting steps here on this link https://support.xbox.com/help/games-apps/troubl...

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

There are a few potential issues that could cause problems with accessing Xbox Game Pass games even though the subscription is paid for.

Check the Xbox Live status page: If there are any issues with the Xbox Live service, you may be unable to access Xbox Game Pass games. You can check the Xbox Live status page to see if there are any known issues that could be affecting your ability to play the games.

Restart your Xbox console: Restarting your console can sometimes resolve issues with stuck games or other issues. To do this, press the Xbox button on your controller to bring up the guide, then select "Restart console."

Check your internet connection: A stable internet connection is required to play games on Xbox Game Pass. Make sure that your internet connection is working properly and that your router is functioning correctly. You can also try resetting your router to see if that resolves the issue.

Check your payment method: Make sure that your payment method is up to date and that there are no issues with it. You can check your payment method by going to the "Account" tab in the Xbox guide, then selecting "Subscriptions," followed by "Xbox Game Pass." From there, you can review your payment method and make any necessary updates.

Check the Xbox Game Pass app: If you are trying to access Xbox Game Pass games through the Xbox Game Pass app on a Windows 10 PC, make sure that the app is up to date and that there are no issues with it. You can check for updates to the app by going to the Microsoft Store and selecting "Downloads and updates."

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