My XBOX account was hacked, the email address was removed & password changed. How can I...

Discus and support My XBOX account was hacked, the email address was removed & password changed. How can I... in XBoX Accessibility to solve the problem; My XBOX was hacked & my email address & passwords changed so i cannot log in. I can see the person is playing using my profile. How can I get my... Discussion in 'XBoX Accessibility' started by Clint Lottering, Jun 16, 2023.

  1. My XBOX account was hacked, the email address was removed & password changed. How can I...


    My XBOX was hacked & my email address & passwords changed so i cannot log in. I can see the person is playing using my profile.

    How can I get my account back, I have receipts for all the online games I have purchased as well.

    :)
     
    Clint Lottering, Jun 16, 2023
    #1
  2. onyxishere Win User

    Xbox Email change

    Sorry to hear it. No one can hack your account unless you give them info on how to get in (ie. login and password).

    I would start by changing the password for your account's email address. Then you can try following the steps listed at the link to change the email address associated with your gamertag.

    support.xbox.com/.../switch-gamertag-to-different-microsoft-account

    The link also provides conditions that may prevent you from changing the email address.
  3. EyeAmTheDanger Win User

    Trying to change email address on my Xbox Live account

    Is the email address verified? If it is verified, sign in to account.live.com and click add or change alias. There you can add a new email, make it the primary alias and removed the hacked email address. If it is not verified, but you know the password,
    sign in to verifyme.microsoft.com and when it says your email hasn't been verified it will give you an option to change the email address you sign in with.
  4. Clint Lottering Win User

    My XBOX account was hacked, the email address was removed & password changed. How can I recover my account

    Hi Manuela

    Thank you, I will try this.

    I see he has replaced my email with his & even removed my mobile number. I see he is online playing regularly.

    Hopefully I can recover it as I have Microsoft receipts for all the online games I have purchased over the past year.
  5. WattyNuela Win User

    My XBOX account was hacked, the email address was removed & password changed. How can I recover my account

    Hello Clint, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
    Not a Microsoft employee.

    I'm sorry to hear that your account has been compromised, and the hacker managed to change your information.

    In this situation, the best option is trying to recover the by using the Microsoft interactive guide below:

    https://support.microsoft.com/account-billing/h...

    As a reminder please notice that no one at Microsoft support can view or change the account details for you, this is for security policies.
  6. KindGryphon Win User

    How to restore my Microsoft Account without 2FA and backup emails?

    [mod removed]

    My Microsoft account got hacked. The hacker was baiting me to get him verification codes of changing the security info of my account, then got raid of my account.

    He deleted the original email of my account which is "*** Email address is removed for privacy ***" then somehow changed the account email to another one named
    "*** Email address is removed for privacy ***" (These info is shown in first image, check attachments).
    After doing so, he got raid of all my security stuff like verify phone number and email.He was clearly hacking my account. He literally deleted my original email of this account "*** Email address is removed for privacy ***", if he is not hacking this account, he has no need to do it...

    I really need help!
    "My Microsoft account got hacked. The hacker was baiting me to get him verification codes of changing the security info of my account, then got raid of my account."

    You didnt actually give him the verification codes did you? If so this would've been what allowed everything else that happened afterwards to occur.
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My XBOX account was hacked, the email address was removed & password changed. How can I...

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