My XBOX account location won't update to my actual country. Why is that?

monkeybrains113 · Nov 20, 2023

I am trying to change my gamertag and the process is working up until the part where I have to add a billing option. My preferred billing option saved in my Microsoft account does not show up in this menu, and my preferred country is locked to the United States, even though I am in a different country.

Also, sometimes when I try to change my gamertag it shows an error message.

Why is this and how do I fix this?

:)

kyle_m4496

Hi, my name is Kyle and I'm an independent advisor.

Jamaica is not an Xbox-supported country, so it will not be possible to update your Xbox account to this country. Unfortunately we can not provide support for users outside of Xbox-supported countries.

Please reach back if you have further questions.

Thanks,
Kyle

ngocphi

From.the sounds of it you aren't in an xbox live country

What country are you I

If you are using a pc and in one of the expanded regions you have to use the app

xbox for pc and xbox live for console are different

The expanded regions only affect the pc side not consoles

monkeybrains113

I don't understand what you typed. Is Jamaica not an expanded region?

ngocphi

Nope as it was mostly in Europe and Asia

You can try for the new 9 new cloud services with xbox games coming soon though it's limited to geforce now and boosteriod and 7 other services I can't name off

ngocphi

Thats why it not an expanded region

My XBOX account location won't update to my actual country. Why is that?