My Xbox account is locked in child mode, dispite never being linked to a "parent account"

SamuelLenser · Mar 15, 2020

Hey!

I was going about my day when i realized my microsoft account was locked in child mode without ever being linked to a quote on quote parent account.

This being the case, i naturally contacted the xbox customer support (it was mainly xbox stuff it was affecting). I went through two diffent agents who did nothing to help

Neither of them did anything, and even though i explained to both of them several times that i was having latency issues, both hung up on me.

My issue was never resolved, and i have no acces to my xbox profile. On my pc i go through the normal routs, and when i click xbox settings it sends me to the beta support.

I am currently very annoyed.

Please tell me there is a way to override the parent/child settings so i can actually use my account.

Thanks,

Sam Lenser

P.s. the category system for this has no account options, so this was the closest i could get it

:)

MoeZArts

Hi SamuelLenser,

Go to the Xbox website
www.xbox.com, login with your email and password then click on your gamerpic on the top right corner then select the ellipses icon (...). You will see Xbox Settings. Once there, you will find the options to change the privacy & online safety, as well as
access to content.

SamuelLenser

Naw man... keeps taking me to the beta support page. Anything i try to do from there takes me BACK to the beta support home page.

[Farscape]

you will get locked out of a lot of features due to the account being a child account, and you can't leave, only the parent can release the child account. there still hass to be a parent attached to the account too.

Nkosana23

Hi. My name is Brilliant, an independent advisor. I am happy to assist you today.

Parent and child accounts on Xbox are designed to help parents manage their children’s gaming activities. A parent account is the primary account that can create and manage child accounts. Child accounts are created for children under the age of 18 and are linked to the parent account. The parent account can set up parental controls, such as screen time limits, content restrictions, and spending limits, for each child account.

You cannot change your account to be a child account. You will have to create a new account for your child.

To create a child account, the parent account must first create a family group. The family group can have up to six members, including the parent account. Once the family group is created, the parent account can add a child account to the group. The child account will be linked to the parent account and will have access to the parent account’s Xbox Live Gold subscription and other benefits.

I hope this helps.

Yezzmina

Your son is on a child account. Its not a problem. It needs a parent to approve your son having an account by logging in to the parent account linked to your sons child account. If you don't know the parent account linked to the child account you can try
contact support directly at 1-800-4MY-XBOX and they may be able to find the parent account for you.

My Xbox account is locked in child mode, dispite never being linked to a "parent account"