my xbox account has been hacked and i cannot login with my old email

Hello HELPPLS_592! I'm Kris and I'd be happy to help you with your question.

Sorry to hear you are having this issue. Might be worth filling in the account recovery form.
https://account.live.com/acsr

Hi thanks for helping me.

I lost the account it has been hacked and i can't login with my own email. I have the transaction email from minecraft in my mail but i can't login on that account anymore

Yes I changed it multiple times but the hacker changed the verification email my Microsoft account has been recovered but the Xbox account where we have to login to play games like forza or minecraft has been hacked

I saw in my family account that my sons Alfreds email suddenly has another strange email, it has been hacked.

So now when he tries to create a new pin we cant change account and login to ours. Can you somehow solve this?

We cant change from the strange email we dont recognize. He cant login into his computer anymore.

Hi there grontron it wasn.t that my old account was stolen its that ive always used that account on the one console and when i transferred it to the new xbox console one had to give my old password for my msn and couldnt use it.

It is my msn email that was used with the old Xbox LIVE gamertag that has been hacked and so i cant get an email to my alternate email i gave or use my security question for a reset.

I.ve been playing on my LIVE Gamertag account for yonks since i first started with no problems just this email thats related to the Xbox LIVE thats giving me problems.