My XBox account hacked. Gamertag which I setup when I registered on XBox was different to...

Hello Herman how are you?
My name is Ezequiel I'm an Independent Consultant. I am very sorry that you are experiencing this problem, I suggest that you try to recover the account by filling out this form with as much information as possible, read this link well before filling out the form.

https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

https://account.live.com/acsr

Microsoft will only be able to confirm if my XBox acccount was recovered.

Thanks for your help.

A little bit more info.

When I try to join live, it says:

Setup a Microsoft account for xbox live

Get your unique gamertag

Choose your membership level

After that, I enter my Microsoft account info but then I get:

This Microsoft account is associated with a different xbox live profile. Try different account.

I am confused. What xbox live profile am I associated with? There is another user in this box but he uses different email account and gamertag,

Thanks,

Sankar

My son has his own account, which is connected to my email...and my other email is strictly work

It sounds as tho the account, son's (gamertag) setup on the XBox is an adult account using your email assigned to your Microsoft account.

What needs to happen is an adult xbox account (think gamertag) needs to be setup with your adult email used for Microsoft account and then use the family setup and make your childs gamertag on the XBox a child account not an adult account.

No my account was hacked and it was registered to my console and when my account was stolen my console was registered to that account and that why i was banned and my console was only temp banned