My Xbox account and Ubisoft account are already linked but I cannot link the Ubisoft+...

Hi Patience, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Since the Ubisoft account is the one you lost access to, you need to try and recover it with their support, they should be able to help you.

Please, use this link:

https://www.ubisoft.com/en-us/help/contact?platform=29&game=50003&category=100&hideFields=all&af=1

If it's the XBOX account you lost access to, you can also recover it by filling out this form:

https://account.live.com/acsr

I hope this helps.

Hi, Laurence. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please go to this link, https://gamepass.ubisoft.com/en-us. Make sure you are logged in to your Ubisoft account. Kindly check if the Xbox account you are using is linked there.

If it is not linked, you can link your Xbox account there with your Ubisoft account.

If you get an error that it is linked already, please contact Ubisoft support to determine the Ubisoft account linked to your Xbox account. You can contact them using this link, https://www.ubisoft.com/en-us/help/contact.

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

I tested the game on the Xbox app and browser, it didn't ask me to link the account or confirm my Xbox/Ubisoft account. It is also not possible to open Ubisoft Connect through xCloud.

Maybe linking your Ubisoft account with your Xbox account can solve this, mine was already linked.

https://account.ubisoft.com/en-GB/account-infor...

Hello Soroush Ghelmani



Greetings!



Thank you for posting in Microsoft Community.



As per my understanding, you have Ubisoft account already linked to your Xbox account and you don't have access to the Ubisoft account and is trying to link another Ubisoft account to your Xbox account and is unable to proceed due to an error. Let us check and see on what we can do to help resolve your concern in a timely manner.

According to the Ubisoft support page, you can only link one Ubisoft account per Xbox Live account. If you want to change the Ubisoft account linked to your Xbox account, you need to contact Ubisoft support and request them to unlink your current Ubisoft account. However, this may result in losing some of your game progress, achievements, and rewards.

Alternatively, you can create a new Xbox Live account and link it to another Ubisoft account. However, this may also affect your game access, subscription, and purchases on your original Xbox Live account.



To contact Ubisoft support team, you can click on contact us button that you can find at the bottom on this link: Linking other accounts to your Ubisoft account | Ubisoft Help



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

I apologize but in regards to unlinking an account this needs to be managed on Ubisoft’s end which means that you may need to reach out to them with options available.