My Xbox account and all security questions hacked and changed - how can I get this account...

Hello thomas mcdivitt,

Thank you for your contribution to the Microsoft community.

I'm sorry to hear that your Xbox account has been hacked. To block your account, you will need to contact Xbox Support directly. It's also important to change your passwords and security questions for any other accounts that may have used the same information.

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Hope I helped!

YanYannn
Microsoft Community Moderator

Hi there,

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if your security settings are all filled in and up to date, he shouldn't be able to hack you.

See this link on how to protect your account:

www.xbox.com/.../Account-Security

If all is setup there your account is pretty safe.

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And maybe it is wise to change your password security question and check your security proofs if all are up to date.

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If your account is hacked and you are not able to access your account or points or money was stolen, you need to contact Xbox Support. An investigation usually takes a few weeks.

Does anybody know how to change your security question or how to recover the answer? I have my account and can access it but can not do certain things due to not remembering my account security question. Any suggestions?

Hi,

Have you looked at this page regarding Microsoft Account security? Specifically changing your security question and linked IDs like it mentions.

windows.microsoft.com/.../hacked-account-faq

Hello there,

I'm sorry to hear about this issue. How exactly are they hacking your computer and devices? Are they logging into your account? If you can, please provide us with more details so that we can provide you with correct steps to resolve this.

If they are logging into your account, use these links to help secure your accounts :

“I think my account has been hacked”

Update all of your Microsoft account security information

Hope this helps