My Xbox 1 is shutting off by itself when I play games but if I watch Netflix it'll play for...

Might be an issue of overheating, since games will use more resources than streaming video from the internet.

Check out the steps here to see if that will help.

Hi,

Are there certain games causing this? Also how often is this happening?

As mentioned above, it could be a overheating problem, make sure your console is well ventilated with nothing on top of it.

I am having the issue with the Netflix app where watching for 10-15 minutes,freezes and the console shuts itself off

All games i play randomly shut off for 1 or 2 seconds but only games . I could watch Netflix or anything else and nothing wrong but as soon as I start playing it randomly shuts off and come back. Don't know what to do I've changed 3 tvs thinking that it was the Yves but it can't be that all TV's do this so I'm now sure that it's the Xbox. The problem is that it could be the HDMI cable or the system is protecting itself. The TV's where Hisense u8g then the tcl 6 series so i went with a better brand and got the Sony x90j and after a month it's doing the same as all the others.

The game is Path of Exile. There are others who I chat with in game saying they have the series X as well and no issues. The app is netflix, I can watch shows all day and night, but the game will cause xbox to get hotter and hotter until frame rate drops to almost nothing, kicks to home screen, and xbox shuts itself off. I've tried everything mentioned in FAQ , I even reduced my 4k to standard settings, it's a heat issue even if I'm not getting an error for it. Others with same system play it with no problems or shutdowns. When it does shut down I can place my hand over the top and it's extremely hot, if I watch a show for 2 hours I put my hand over and it's barely warm. Like I said, 200mb internet, direct line, power to outlet direct, xbox in vertical position on top of stand by itself well ventilated.