My wife forgot her password on her Microsoft account and Microsoft refuses to reset.

I have tried all of these methods but they don't work.

They say I don't have enough information. Purchaser of Minecraft should be enough as no one has my purchase details

Please help

Paul

Please give me a number I can call as this is where Microsoft fails.

Hello Paul, My name is David. I am an independent advisor, happy to help you today.

I'm sorry for your inconvenience and will be happy to help you today.

1. First, try to recover your password using the link below:
https://account.live.com/ResetPassword.aspx

2. On the "We need to verify your identity" screen. Choose a recovery email for your account. If your recovery email does not appear, click "show more methods" and select your email or phone number.

3. If you no longer have access. Click "I don't have any" and fill out the form:
https://account.live.com/acsr

For more tips on filling out the form, read the article below:
https://support.microsoft.com/accou...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

I hope this helps.
Best regards.

When I signed up for an Xbox account many years ago for my son, I used my wife's yahoo email address for the Microsoft account and it also uses her Microsoft password. She would prefer that her Microsoft account is not used for Xbox and therefore neither
is her yahoo email and Microsoft password.

Whatever accomplishes this end will do!

Thanks for offering to help as troubleshooting this on our own has proven more difficult than expected.

Hi there,

i'm afraid there is no way to reset the account. Are you sure you are using the correct email address + password for her account? What for example happens when you login at xbox.com with those details, does it show her gamertag? If it doesnt show her gamertag
try the steps shown here on try to find what the email address is that is connected to her gamertag:

support.xbox.com/.../forgot-microsoft-account-solution

If you can't use any of the steps mentioned I advise you to contact Xbox Support so they can take a more indepth look, they are able to see what the email address is for a certain gamertag, but they will ask a few questions to verify ownership.

The reason why you can't access Settings - Account is because an account needs to be signed in in order to access it.

Yes, I've also tried to add her to my wifes microsoft account with the same outcome.