My VIP star rank has been wiped

The forum you posted in is the Reward Program Discussion forum. It is not monitored by the staff. If you have not already, you need to re-post your topic but change the Forum Type to "Support" then they will be able to assist you.

Once you do that, keep in mind it takes 1-2 business days for the staff to reply and they only work Monday - Friday from 9am to 5pm PST. They do not work weekends.

Keep in mind that MyVip spending progress is reset every year. It was previously Sept. 2014 to Sept. 2015, but from instead of Sept 2015 to Sept 2016 they extended it to December 31st 2016 so that the NEW reset dates are January 1st to December 31st.

I'm having the same problem; all of a sudden my VIP rank went from 66% of the way to 5 stars as a 4-star, to 91% of the way to 4 stars as a 3-star.

Hello Vladdracula777,

You are at 84% progress towards your next star. This means you need approximately 190.38 USD more in spending in order to be promoted. Note that this count does not include any purchases you made recently, as it takes us 96 hours to receive any new activity.

Hello Art of Nunchaku,

MyVIP is re-calibrated every year. From our FAQ:

Will my Star Rank change from year to year?

In September 2015, a year after we first launched MyVIP, we re-evaluated the program and made adjustments where necessary. In order to respond to our growing membership numbers and expanded regions, we adjusted the levels of MyVIP to better focus on offering
additional monthly missions and other ways to earn for more members around the globe.

Based on community feedback from our members, there was some confusion about when and how MyVIP would be recalibrated on a yearly basis. In order to simplify and streamline the process, and to let you know exactly how much time you have to build your rank,
moving forward we will recalibrate your Star Rank progress based on the calendar year. That means you currently have until December 31, 2016 to boost your starting 2017 MyVIP Star Rank, which will be based on your overall spend between September 1, 2015 to
December 31, 2016. You can see your current projected Star Rank for 2017 on MyRewards.

In the future, we will consistently recalibrate your MyVIP Star Rank based on your calendar year spend from January 1 to December 31. We are also focused on adding even more ways to Reward our most loyal VIP members with additional special offers and VIP
Exclusives events. Check out MyMissions for all of the most current ways to earn!

Based off your eligible spending amount from the previous year (September 2015 - December 2016), you were placed at a 2 star level and your progress was set to a default state.

Since that offer was available in February, Ghost Recons would have been a preorder at that time. Preorders do not count towards VIP and would not have been eligible for that offer.

I totally understand that. I've only mentioned this offer only because since then my star rank is not updating. It used to be spot on every time but since my star rank got updated on 7th of march nothing seems to count into my rank anymore and I'm sure £80
game should have some impact on it.